Dusty Moore
Holyoke,CO
Summary
Highly organized and detail-oriented professional with a background in office administration, currently pursuing a Medical Billing and Coding certificate. Eager to contribute to the medical field by applying strong organizational and communication skills to ensure accurate medical billing and coding.
Overview
20
20
years of professional experience
Work History
Store Manager
Dollar General
06.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Office Manager
WESTERN POTATOES, INC.
11.2004 - 06.2022
- Managed schedules, organizes office functions, and oversees daily operations of office with over 20 employees
- Hires, trains, and on-boards employees
- Interfaces with IT and facilities to situate new employees in their work environment as efficiently and stress-free as possible
- Ran GAP program for Holyoke branch, implement office supplies inventory control, and standardize office ordering procedures
- Implement cloud-based data management system, utilize CRM to its full potential
- Data entry for every aspect of not only Holyoke, but as well as all 3 other locations
- Kept track of inventory, loss of product and updated inventory accordingly
- Verified and tracked all projects.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Diploma - General Education
Hoover High School
Fresno, CA05.1996
Medical Billing And Coding Certificate - Medical Insurance Coding
Purdue University Global
Lafayette, IN02.2025
Skills
- Customer Service
- Administrative Support
- Inventory Control
- Policy Development
- Office Management
- Bookkeeping
- Billing
- Staff hiring
- Supply Management
- Compliance Monitoring
- Staff Management
- Team Supervision
- Workforce Management
- Data Entry
- Operations Management
- Expense Reporting
- Employee Supervision
- Event Coordination
- Budget Administration
- Information Protection
- Scheduling
- Data retrieval systems
- Budgeting expertise
- Database Administration
- Documentation expertise
- Office Administration
- Mail handling
- Human Resources
- Team Bonding
- Strategic Planning
- Financial Tracking
- Report Writing
- Organizational Skills
- Credit and collections
- Regulatory Compliance
- Scheduling Coordination
- Performance Improvement
- Customer Relations
- Presentation Design
- Technical Support
- Staff Training
- Financial Reporting
- Project Management
- Clerical Support
- Travel Coordination
- Meeting planning
- Facility Management
- Documentation and control
- Document Management
- Training and coaching
- Workflow Planning
- Budgetary Planning
- Relationship Building
- Report Preparation
- Clear oral/written communication
- Payroll and budgeting
- Business Administration
- Scheduling and calendar management
- Workflow Optimization
- Policy and procedure modification
- Financial Accounting
- Employee Training
- Conflict Management
- Policy Implementation
- Excellent multi-tasking ability
- Account Reconciliation
- Administrative Oversight
- Employee Development
- Cost Control
- Schedule Management
- Emergency Response
- Human Resources Management
- Business Development
- Budget Management
- Process Improvement
- Professionalism
- MS Office
- Schedule oversight
- Time Management
- Financial Management
- Work Planning and Prioritization
- Administration and Reporting
- Professional and Courteous
- Self Motivation
- Problem Resolution
- Training and Development
- Time management abilities
- Problem-solving abilities
- Professional Demeanor
- Task Delegation
Timeline
Store Manager
Dollar General
06.2022 - Current
Office Manager
WESTERN POTATOES, INC.
11.2004 - 06.2022
Diploma - General Education
Hoover High School
Medical Billing And Coding Certificate - Medical Insurance Coding
Purdue University Global
Skills And Characteristics
- Strong interpersonal & communication skills
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
Personal Information
Title: Office Manager
Skills And Characteristics
- Strong interpersonal & communication skills
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
Personal Information
Title: Office Manager