Dusty Padilla
San Angelo,TX
Summary
Results-oriented professional with a background in leadership, creative problem-solving, and diverse experience. Demonstrated expertise in organizing events, leading teams, and ensuring compliance. Customer-centric with a commitment to excellence fostered during service in the United States Marine Corps. Excited to contribute innovative leadership to a challenging role.
Overview
22
22
years of professional experience
Work History
RPG Community Program Manager
Self Employed Services
01.2018 - Current
- Cultivated an immersive and inclusive RPG experience, specializing in organizing engaging game sessions for individuals of all ages and backgrounds.
- Passionately taught the intricacies of Dungeons & Dragons, tailoring sessions to welcome newcomers and enthusiasts alike. Emphasized accessibility, ensuring that players, whether new, young, or seasoned, could dive into the magical realms of storytelling and strategy.
- Fostered a positive and vibrant gaming community through creative conflict resolution and strategic thinking. Guided teams of 6-12 individuals weekly, creating a supportive environment for collaborative storytelling and imaginative exploration.
- Identified opportunities within the group and developed strategies to overcome obstacles, promoting a dynamic and evolving gaming experience.
- Researched and developed new content, ensuring a rich and immersive experience for participants. Showcased varied graphical art designs to inspire creativity and challenge the imaginative potential of the gaming community.
Solutions Designer
Intellivega
03.2023 - 01.2024
- Conducting data analysis to extract valuable insights and drive informed decision-making.
- Developing and implementing data collection systems and analytics strategies to optimize efficiency.
- Utilizing statistical methods to interpret data and generate reports for management.
- Creating visually appealing dashboards and reports to communicate complex data trends effectively.
- Collaborating with cross-functional teams to identify business needs and provide data-driven solutions.
- Cleaning, processing, and validating large datasets to ensure accuracy and reliability.
- Presenting findings and recommendations to stakeholders in a clear and actionable manner.
Administrator
Kohl's
08.2022 - 12.2023
- Spearheaded administrative efficiency by streamlining processes and coordinating office supplies, contributing to a well-organized and productive work environment.
- Orchestrated team meetings and events, showcasing strong organizational skills and attention to detail.
- Managed incoming calls with professionalism, directed inquiries, and provided excellent customer service, enhancing the overall customer experience.
- Contributed to the development and implementation of office policies and procedures, ensuring a cohesive and smoothly operating workplace.
- Played a key role in shipping and receiving operations, optimizing processes for timely and accurate order fulfillment.
Light Sport Repair man
Skyline Aviation
08.2021 - 06.2022
- Certified through Rainbow Aviation and the FAA to perform all duties of a Light Sport Repairman with the Maintenance rating
- In charge of ensuring all Light Sport Craft are deemed Air Worthy per the regulations of the FAA
- Preform all 25, 50, 100, and Condition Inspections on all Light Sport Craft
- Ensure the safety of all personnel while fueling aircraft and trucks.
Garage Door Technician
Overhead Door
03.2020 - 08.2020
- Installed garage doors with precision, adhering to high standards of quality and efficiency.
- Addressed customer concerns by providing comprehensive solutions for both existing and new doors, ensuring customer satisfaction and loyalty.
- Balanced the dual responsibilities of meeting customer needs during new door installations while maintaining the functionality of existing doors.
- Implemented proactive maintenance strategies for old doors, guaranteeing their proper operation and longevity.
- Collaborated with the team to streamline installation processes, resulting in improved efficiency and reduced turnaround times.
- Contributed to a positive customer experience through effective communication, addressing inquiries, and offering guidance on garage door usage and maintenance.
- Maintained a keen focus on safety protocols during all installations and repairs, prioritizing the well-being of both customers and team members.
Sales Associate
Phat Catz Gaming
10.2019 - 02.2020
- Proactively engaged customers, providing personalized assistance and introducing them to a diverse range of games, including board games, tabletop games, and card games.
- Demonstrated in-depth product knowledge, offering detailed insights into game mechanics, strategies, and thematic elements to enhance the customer experience.
- Facilitated a one-on-one customer experience by responding to inquiries, addressing questions, and providing recommendations tailored to individual preferences.
- Managed incoming calls, efficiently handled online orders, and contributed to the smooth operation of the store's shipping and receiving processes.
- Actively participated in store events and promotions, fostering a sense of community among customers and promoting the store's diverse gaming offerings.
- Collaborated with the team to maintain an organized and inviting store environment, ensuring optimal product visibility and accessibility.
- Applied a customer-centric approach, creating a welcoming atmosphere for all patrons and encouraging a positive gaming community.
Customer Advocate II
Blue Cross Blue Shield
04.2018 - 08.2019
- Applied advanced knowledge of the Ulysses Strategy and demonstrated exceptional soft skills in customer service, ensuring members received personalized and effective support.
- Pioneered innovative approaches to member support, collaborating with cross-functional teams to enhance overall customer satisfaction.
- Assumed a leadership role as a Learning Coach, actively contributing to the development of team members and the improvement of operational procedures.
- Coordinated with supervisors to explore creative ideas and strategies for approaching daily operating procedures, contributing to increased efficiency and effectiveness.
- Fostered a collaborative work environment by working seamlessly with peers and other departments to address member needs and resolve complex issues.
- Developed and presented training materials to enhance the knowledge and skills of team members, contributing to a continuous learning culture.
- Successfully navigated and resolved complex member inquiries, showcasing a commitment to problem-solving and ensuring a positive member experience.
Pest Control Consultant
BES-TEX Supply, LLC
03.2016 - 04.2018
- Spearheaded the management of social media platforms, significantly enhancing the company's brand visibility and engagement.
- Took charge of comprehensive inventory management for the entire warehouse, including purchasing, invoicing, and ensuring accurate product displays.
- Established and nurtured valuable customer relationships, playing a key role in promoting new business and sustaining ongoing partnerships.
- Educated customers on the proper usage of chemicals, ensuring adherence to safety measures during pest control applications at residential properties.
- Innovated strategies to showcase and inform customers about new products, contributing to increased product awareness and sales.
- Demonstrated adaptability and problem-solving skills, successfully addressing customer concerns and ensuring high standards of service.
- Actively participated in industry events and training sessions to stay abreast of the latest pest control methods, technologies, and safety practices.
Combat Engineer
United States Marine Corps
09.2001 - 09.2005
- Attained the rank of E3/Lance Corporal with an Honorable Discharge, showcasing dedication, discipline, and commitment to the mission.
- Demonstrated exceptional leadership under challenging circumstances, managing and motivating a team in high-pressure situations.
- Evaluated and processed information from multiple sources during missions, showcasing adaptability and critical thinking skills.
- Skilled in managing time-sensitive ordnance, ensuring the successful completion of objectives without loss of life or injury.
- Exceeded the standards and practices set by the USMC, consistently performing above and beyond expectations.
- Embodied the true spirit of Esprit de Corps, fostering camaraderie and teamwork among fellow Marines.
- Actively participated in training programs to stay current on military tactics, weaponry, and safety protocols.
Skills
- Proficient multitasking skills
- Strong verbal communication
- Exceptional negotiator
- Exceptional written communication
- Skilled in Microsoft Office products
- Team Leadership
- 60 WPM
- Strong attention to detail
- Data Entry
- Administrative Support
Timeline
Solutions Designer
Intellivega
03.2023 - 01.2024
Administrator
Kohl's
08.2022 - 12.2023
Light Sport Repair man
Skyline Aviation
08.2021 - 06.2022
Garage Door Technician
Overhead Door
03.2020 - 08.2020
Sales Associate
Phat Catz Gaming
10.2019 - 02.2020
Customer Advocate II
Blue Cross Blue Shield
04.2018 - 08.2019
RPG Community Program Manager
Self Employed Services
01.2018 - Current
Pest Control Consultant
BES-TEX Supply, LLC
03.2016 - 04.2018
Combat Engineer
United States Marine Corps
09.2001 - 09.2005