Summary
Work History
Education
Skills
Languages
Timeline
Generic

Dusty Pauley

Shelby,OH

Summary

Dynamic recent graduate in medical billing and coding with a strong foundation in managing multiple tasks and utilizing electronic medical record systems to enhance operational efficiency. Committed to exceptional customer service for patients and staff while strictly adhering to HIPAA regulations and medical records policies. Proven ability to troubleshoot issues effectively, maintain patient confidentiality, and lead teams toward achieving strategic objectives. Eager to embrace a full-time role that offers professional challenges and leverages interpersonal skills, time management, and problem-solving expertise to drive organizational success.

Work History

Admin Supervisor

Levin Furniture
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.

Customer Service Representative

State Of Ohio Job And Family Services
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Documented all communication with applicants and inputted information into system using PUAA.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Inputted all gathered information and researched data on applicants.
  • Updated all forms of ID in system
  • Handles all intake concerns

911 Dispatcher

Richland County Sheriffs Office
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Answered calls from automatic routing system and took basic information from callers.
  • Handled approximately 100+ cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Read system maps and caller information, and documented all details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked with ALL customers to understand needs and provide excellent service.
  • Participated in team-building activities to enhance working relationships.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Gathered and organized supplementary material to support structured lessons, for new hires.
  • daily reports how new hires are preforming
  • feedback on interviews, what we liked, or did not like.
  • monthly reports how new hires are preforming

Assistant Office Manager

Stone Creations
  • Processed paperwork for new accounts and transactions with high degree of accuracy.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Handled over 50+ customers per day in office and over the phone.
  • Closed registers at the end of the night, and got banking deposits ready for morning.
  • locked facility for closing time
  • accepted applications for employment
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Teller

Richland Bank
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Stocked supplies for customers and personal teller station.
  • Handled various accounting transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Executed wire transfers, stop payments and account transfers.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Helped balance teller drawers
  • Sat in on interviews
  • Explained what we liked and did not like to determine if they would be a good fit for the role.
  • Helped train new tellers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.

Education

Graduate Certificate - Medical Billing & Coding

Phlebotomy Career Training NAPTP
Dearborn, MI
09-2025

High School Diploma -

Ontario High School
Mansfield, OH
05.2018

Skills

  • De-escalation Techniques
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Creative Problem Solving
  • Inbound and Outbound Calling
  • LiveChat Messaging
  • Billing Adjustments and Refunds
  • Conflict Resolution
  • Problem Solving
  • Negotiation Tactics
  • Relationship Building
  • Recruiting and Interviewing
  • Budget Administration
  • Balance Verification and Reconciliation
  • New Account Setup
  • Resource Estimation
  • Transaction Error Identification
  • Customer Service
  • Customer Service-Oriented
  • Attention to Detail
  • Quality Control
  • Calm disposition
  • Calm in crisis situations
  • Skilled in intake interviewing
  • In-Person and Telephone Interviewing
  • Management Consulting
  • Decision Making
  • Applicant Qualification
  • Employee Hiring
  • Report Preparation
  • Procedure Compliance
  • Work Complaint Handling
  • New Hire Onboarding

Languages

ASL
Full Professional
English
Native or Bilingual

Timeline

Admin Supervisor

Levin Furniture

Customer Service Representative

State Of Ohio Job And Family Services

911 Dispatcher

Richland County Sheriffs Office

Assistant Office Manager

Stone Creations

Teller

Richland Bank

Graduate Certificate - Medical Billing & Coding

Phlebotomy Career Training NAPTP

High School Diploma -

Ontario High School

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