Dusty Ziemer
3295 W Winding Way Zanesville,OH
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence. Good communicator and planner with experience stepping into new roles and quickly making positive changes. Handles confidential information with discretion and professionalism. Focused on assisting community members with close support and vital education.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager/Vital Statistics County Registrar
Zanesville-Muskingum County Health Department
Zanesville, OH
04.2023 - Current
- Proposed a plan that was accepted by the board of health for modifications to previously implemented staff roles.
- Maintained filing system for records, correspondence, and other documents necessary for maintaining contacts with outside state and federal agencies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Assisted in developing budgets for departmental expenses for the upcoming year.
- Implemented and maintained agency policies and procedures to facilitate smooth daily activities.
- Processed payroll reports accurately and submitted to the fiscal department, ensuring all employees were paid on time.
- Planned and led monthly team meetings to review agency updates from the Leadership Meetings.
- Created spreadsheets in Excel to track data such as patient chart audits, daily income in vital statistics, and patient demographics for grant deliverables.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Tracked aging balances on patient accounts and worked with the billing clerk to resolve any unpaid balances.
- Maintained confidential records relating to personnel matters.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service, and asked to present training during an all-staff meeting.
- Issued birth certificates, death certificates, and disposition permits as requested by funeral directors or customers.
- Obtained information from parents necessary for completing and filing paternity affidavits, and home births requiring registration with the Ohio Department of Health.
- Educated clients about benefits available under the Supplemental Nutrition Assistance Program or Special Supplemental Nutrition Program for Women, Infants, and Children.
- Utilized effective communication skills when interacting with clients from diverse backgrounds.
- Performed height and weight measurements on clients using standard protocols.
- Screened applicants for eligibility criteria by reviewing income levels and determining nutritional risk factors.
- Attended professional trainings related to public health initiatives, customer service, medical billing, strategic planning, and leadership skills.
- Assisted in the development of new materials related to WIC services and nutrition education.
- Assigned food packages and benefits based on participant needs in alignment with state guidelines.
- Worked effectively in team environments to make the workplace more productive. Created a plan and educational materials for cross-training administrative assistants.
- Compiled statistical reports on enrollment numbers and demographics for WIC, and the Immunization Clinic.
- Generated reports based on monthly sales of burial permits to calculate Muskingum County-associated fees to the Ohio Division of Real Estate.
- Organized and reported sales totals quarterly for all birth records, death records, and disposition permits for Muskingum County, to the Ohio Department of Health.
Owner/Operator
Creative Expressions
Zanesville, OH
03.2019 - Current
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Improve profit margins by streamlining operations and workflow.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Process orders daily and manage production and shipment systems.
- Work with clients to design custom prints including images and color.
- Create orders to assess specifications and accurately apply decorative finishes to workpieces or products.
- Promote business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Host special events to boost brand awareness and increase community engagement.
- Develop and implement successful sales strategies to meet business goals.
Administrative Assistant
Zanesville-Muskingum County Health Department
Zanesville, OH
05.2021 - 04.2023
- Scan identification and insurance cards and uploaded to patient profiles.
- Enter insurance, demographics and vaccine history into patient database.
- Check patients in and out for appointments and collected co-payments.
- Protect patients by observing strict HIPAA guidelines.
- Answer multi-line phone system and directed callers to requested personnel and departments.
- Inform patients of financial responsibilities prior to rendering services.
- Schedule appointments, optimizing patient satisfaction, nurse availability and treatment room utilization.
- Greet patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Contact insurance providers to verify insurance information.
- Complete relevant Medicare claims through TransactRX.
COVID-19 Contact Tracer Team Lead
Zanesville-Muskingum County Health Department
Zanesville, OH
11.2020 - 05.2021
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Furnished case patients with contact information outlined in Ohio protocol for local health department to support contact tracing.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Delegated daily tasks to team members to optimize group productivity.
- Optimized staffing levels with strategic scheduling and task delegation.
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
Customer Service Manager
FineLine Imprints
Zanesville, OH
07.2003 - 01.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Managed and supervised daily activities of several team members to verify fulfillment of customer orders and adherence to general warehouse operations.
- Established and updated production schedules to meet changing demands.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Provided tracking details and resolved problems for customers.
- Delivered service and support to each customer, paving way for future business opportunities.
- Recommended products and services to suit customer needs.
Education
High School Diploma -
Morgan High School
McConnelsville, OHSkills
- Resource allocation
- Team supervision
- Issue resolution
- Client support
- Microsoft Office proficiency
- Organized and detail-oriented
- HIPAA guidelines
- Time management
- Proficient in eClinical Works
- Good work ethic
- Proficient with ImpactSIIS
- Insurance Verification
- Facility management
- Clear oral/written communication
- Policy and procedure modification
- Advanced Google Workspace knowledge
- Professional networking
Certification
- ParaProfessional Certification, ETS - 2019
- IS-00100.c, Introduction to Incident Command System - 2022
- IS-00200.C, Basic Incident Command System for Initial Response- 2022
- IS-00703.b, National Incident Management System Resource Management - 2022
- Notary Public Commission - 2023
Timeline
Office Manager/Vital Statistics County Registrar
Zanesville-Muskingum County Health Department
04.2023 - Current
Administrative Assistant
Zanesville-Muskingum County Health Department
05.2021 - 04.2023
COVID-19 Contact Tracer Team Lead
Zanesville-Muskingum County Health Department
11.2020 - 05.2021
Owner/Operator
Creative Expressions
03.2019 - Current
Customer Service Manager
FineLine Imprints
07.2003 - 01.2019
High School Diploma -
Morgan High School
Similar Profiles
Monica BatteigerMonica Batteiger
Family Advocate/Health Educator at Zanesville-Muskingum County Health DepartmentFamily Advocate/Health Educator at Zanesville-Muskingum County Health Department
Veronica SaylesVeronica Sayles
Account Clerk 2 at Zanesville Muskingum County Health DepartmentAccount Clerk 2 at Zanesville Muskingum County Health Department
Vickie KokenspargerVickie Kokensparger
Administrative Assistant 2 at Zanesville-Muskingum County Health DeptAdministrative Assistant 2 at Zanesville-Muskingum County Health Dept