Dustyn Gillooley
Winter Haven
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Waste Managment
02.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Waste Collector
Waste Management
06.2022 - 02.2024
- Ensured timely collection of waste materials by maintaining a consistent schedule and route plan.
- Performed thorough inspections of collection vehicles prior to each shift, ensuring optimal functionality during operation hours.
- Adhered to safety protocols while operating heavy machinery, minimizing accidents on the job site.
Driver Trainer
Amazon
09.2020 - 06.2022
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
Multi-Unit Manager
Coastal Communications DBA Verizon Wireless
05.2018 - 08.2020
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Sales Manager
TCC Verizon
05.2015 - 04.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Assistant Store Manager
Walgreens
07.2008 - 05.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Vocational - High Performance Automotive Mechanics
University of Northwestern Ohio
Lima, OHSkills
- Problem-solving
- Efficient loading
- Driver assessment
- Team leadership
- Employee engagement
- Goals and performance
- Positive attitude
- Team building and leadership
Timeline
Operations Manager
Waste Managment
02.2024 - Current
Waste Collector
Waste Management
06.2022 - 02.2024
Driver Trainer
Amazon
09.2020 - 06.2022
Multi-Unit Manager
Coastal Communications DBA Verizon Wireless
05.2018 - 08.2020
Sales Manager
TCC Verizon
05.2015 - 04.2018
Assistant Store Manager
Walgreens
07.2008 - 05.2015
Vocational - High Performance Automotive Mechanics
University of Northwestern Ohio
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