Dustyn Walker
McKinney,TX
Summary
Accomplished IT Analyst promoting strategic planning to deliver best performance and risk management. Takes initiative and provides end-to-end solutions to create lasting value to company. Excellent interpersonal and communication skills to maintain effective relationships with internal and external stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Engineer
Unisys
McKinney , TX
2023.01 - Current
- Installed and configured network hardware, software, and cabling for customers.
- Provided technical support to customers via phone, email, and onsite visits.
- Coordinated with other teams within the organization to ensure successful implementation of projects.
- Provided training to staff members on how to use new systems or troubleshoot existing ones.
- Ensured compliance with industry standards when designing or implementing solutions.
- Utilized knowledge and skills in root cause failure analysis.
- Identified root cause and delivered recommendations to alleviate future issues and failures.
- Established strategic goals, designed to diminish number of quality variances from portable tote agitation.
- Communicated with clients and coworkers about analysis results.
- Exceeded customer satisfaction by finding creative solutions to problems.
Help Desk Support Specialist (REMOTE)
NCR
Edmond , OK
2022.04 - 2024.10
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Diagnosed system errors using event viewer logs and other diagnostic tools.
- Tested computer equipment to ensure proper functioning according to specifications.
- Created detailed reports describing help desk activities.
- Conducted training sessions for end-users on various applications and softwares.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Laptop Repair Technician
SMS InfoComm
Grapevine , TX
2021.10 - 2022.04
- Serviced and repaired equipment according to manufacturer guidelines.
- Assessed and identified issues and quickly resolved to restore functionality.
- Adhered to company and OSHA-defined protocols to promote workplace safety.
- Streamlined preventive maintenance repair processes to support timely completion.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Arcade/Bowling Technician
PINSTACK
Allen , TX
2020.11 - 2021.10
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed basic troubleshooting techniques to identify and resolve common troubles with arcade games.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Filled, cleaned and deployed machines on daily routes with tight scheduling demands.
- Provided IT and software trouble-shooting support to rest of the organization.
- Improved operations by working with team members and customers to find workable solutions.
- Inspected tools, machines, vehicles, buildings and structures for compliance with safety regulations.
District Manager
Round One
Bay Area , CA
2018.11 - 2020.04
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed financial documents and records to ensure accuracy of information.
- Developed audit programs, identified risks, and evaluated internal controls.
- Worked closely with external auditors during the annual audit process.
- Provided guidance on safe work practices and procedures in accordance with applicable laws and regulations.
Store Manager
Victra Wireless
San Jose , CA
2016.10 - 2018.11
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Created agendas and communication materials for team meetings.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Oversaw POS operations and cash management to reduce errors.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
GameStop
San Jose , CA
2015.07 - 2016.10
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Educated customers on gaming consoles for use and at-home maintenance.
- Assisted customers with new computer and accessory purchases.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Grocery Store Clerk
Safeway
San Jose , CA
2014.02 - 2016.10
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Monitored work environment for safety, cleanliness and organization throughout shift.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Constructed product displays and hung new signage.
- Managed cash register operations using POS system, including processing sales and returns.
- Performed cycle counts and monthly inventory audits.
- Operated different grocery store equipment, including balers, power jacks and slicing machines.
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
- Moved merchandise to departments using equipment such as hand trucks.
Petty Officer Second Class
United States Navy, USN
Norfolk , VA
2009.09 - 2013.09
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Developed, implemented, monitored and evaluated health and safety programs to ensure employee well-being.
- Identified risks associated with business operations and proposed mitigating solutions.
- Assisted in the development of training materials related to effective risk management practices.
- Advised senior leadership team on strategic decisions regarding potential risks.
- Identified potential risk exposure to develop corrective action plans.
- Developed and implemented comprehensive training programs for new staff members.
- Provided instructional guidance to trainers and trainees during sessions.
Education
Some College (No Degree) - Information Technology
My Computer Career
Dallas, TX10.2021
Skills
- Troubleshooting and diagnostics
- Analytical Thinking
- Relationship building
- Organizational skills
- Time management
- Risk Mitigation
Certification
MTA Security
Timeline
Field Engineer
Unisys
2023.01 - Current
Help Desk Support Specialist (REMOTE)
NCR
2022.04 - 2024.10
Laptop Repair Technician
SMS InfoComm
2021.10 - 2022.04
Arcade/Bowling Technician
PINSTACK
2020.11 - 2021.10
District Manager
Round One
2018.11 - 2020.04
Store Manager
Victra Wireless
2016.10 - 2018.11
Assistant Store Manager
GameStop
2015.07 - 2016.10
Grocery Store Clerk
Safeway
2014.02 - 2016.10
Petty Officer Second Class
United States Navy, USN
2009.09 - 2013.09
Some College (No Degree) - Information Technology
My Computer Career
MTA Security
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