Dutchmire Augustin
Miami,FL
Summary
Results-driven retail sales professional with a strong background in customer service and product knowledge. Proven track record of exceeding sales targets through effective communication and a deep understanding of customer needs. Recognized for exceptional problem-solving skills and enhancing customer loyalty by creating positive shopping experiences. Successfully improved store layout to optimize product visibility and accessibility, resulting in increased customer satisfaction and smoother shopping flow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Extern
Walgreen's Pharmacy
Miami, FL
06.2025 - 09.2025
- Processed prescriptions accurately following established protocols.
- Assisted pharmacists in maintaining inventory levels and ordering supplies.
- Managed customer inquiries and provided medication information effectively.
- Maintained cleanliness and organization of workstations and pharmacy areas.
- Collaborated with team members to ensure efficient workflow during busy hours.
- Handled medication returns and disposal according to safety regulations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Retailer
Target
Davie, Florida
03.2021 - 06.2025
- Customer Service Representative at Retail Store - Assisted customers in finding products and enhancing their shopping experience.
- Sales Associate at Ulta Target - Achieved sales targets through effective merchandising and customer engagement.
- Trained new staff members on company policies, sales techniques, and customer interaction strategies.
- Managed inventory by restocking shelves and organizing products to enhance store aesthetics and accessibility.
- Provided excellent customer service by assisting over 50 customers daily in their shopping needs.
- Achieved a 20% increase in sales by implementing effective promotional displays and upselling techniques.
- Handled cash transactions and maintained accurate financial records during shifts.
- Conducted regular inventory audits to ensure product availability and minimize loss.
- Resolved customer complaints swiftly and professionally, resulting in improved customer satisfaction ratings.
- Participated in team meetings to strategize marketing initiatives and improve overall store performance.
Warehouse Associate
Amazon
Woodside, NY
10.2018 - 03.2020
- Operated warehouse equipment such as forklifts and pallet jacks to move inventory safely.
- Maintained accurate inventory records using warehouse management software.
- Performed quality control checks on incoming and outgoing shipments to ensure accuracy.
- Collaborated with team members to achieve daily production goals and improve workflow efficiency.
- Uphold cleanliness and organization in the warehouse to promote a safe working environment.
Education
Bachelor of Administration - Public Administration
University Of Phoenix
Phoenix, Arizona06-2025
Associate - Liberal Arts And Sciences
Queensborough Community College (CUNY)
Queens, NY06-2022
Skills
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Inventory management
- Sales techniques
- Project management
- Data analysis
- Quality control
- Time management
- Retail sales
- Order processing
- Cash register operation
- Retail merchandising expertise
- HIPAA
- Medication reconciliation
- Supply chain coordination
- Prescription interpretation
- Pharmacy and customer records management
- Workflow optimization
- Data entry proficiency
- Pharmacy operations
- Quality assurance procedures
- Pharmacy law compliance
- Drug classification
- Labeling accuracy
- Drug inventory control
- Medication dispensing
- FDA compliance
- Pharmaceutical calculations
- Insurance billing
- Attention to detail
- Critical thinking
- Heavy lifting
- Order picking
Languages
Advanced, Intermediate, Native, Native
Certifications Courses
CPHT
Objective
03/01/21, Present, Retailer, Target, Davie, FL
Certification
- CPhT
Timeline
Pharmacy Technician Extern
Walgreen's Pharmacy
06.2025 - 09.2025
Retailer
Target
03.2021 - 06.2025
Warehouse Associate
Amazon
10.2018 - 03.2020
Bachelor of Administration - Public Administration
University Of Phoenix
Associate - Liberal Arts And Sciences
Queensborough Community College (CUNY)