DUTSY M CINCO
Business Process Lead- Cash Operations | SME in OTC and L2C projects | Credit & Collections Manager | Driving Results
Miami,FL
Summary
Motivated individual with business acumen in the private or public sector and willingness to take on challenging roles. Results-driven, Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven or informed environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
19
19
years of professional experience
Work History
Business Process Lead- Cash Operations
The Clorox Company
Alpharetta, GA
01.2021 - 08.2024
- Led a team of four AR analysts to ensure accurate validation of Trade Spend deductions and maintained productive partnerships with third-party brokers handling Trade spend, addressing concerns, and granting authorizations.
- Designed and executed process enhancements that boosted productivity, decreased expenses, and elevated DHB in Trade Spend Deductions.
- Managed and executed month-end close tasks for designated business segments.
- Analyzed data from existing systems to identify areas of opportunity for streamlining cash operations processes
and increasing productivity. - Lead SME for OTC, provided subject matter expertise and guidance to cross-functional teams in the development of new products and promotions.
- Facilitated cross-functional collaboration across supply chain teams to ensure timely dispute resolution and
successful implementation of new processes between business units. - Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Identified potential risks associated with process changes and developed mitigation plans to address them.
- Contributed to the development of system solutions for B2B and direct-to-consumer operations through collaborative efforts with IT technical teams.
- Enforced adherence to internal policies, procedures, and regulations governing OTC business operations.
- Monitored performance metrics against established goals after implementation of process changes.
- Tested end-to-end scenarios for a variety of user roles prior to go-live date for new processes and systems.
- Analyzed user requirements and developed test plans, cases and scripts for UAT testing.
- Resolved issues arising during implementation of process improvements in a timely manner.
- Assessed current systems architecture against industry best practices in an effort to identify gaps or
vulnerabilities requiring attention. - Analyzed key performance indicators to identify effective strategies.
- Applied expertise in finance and accounting principles and controls.
- Collaborated with senior leaders to define potential challenges and devise strategies for coping up with them.
- Managed the training of new personnel on multiple Enterprise Resource Planning systems to ensure smooth
onboarding. - Achieved an efficient merging of two account receivable teams by implementing effective change management
techniques. - Effectively handled cybersecurity incidents and facilitated the execution of business continuity strategies for OTC
operations. - Managed and executed recovery strategy for Trade Spend Deductions post-cyberattack, effectively eliminating
outstanding deduction backlog by the end of the fiscal year. - Encouraged engagement during corporate culture change transformation, while fostering inclusion and diversity.
Credit and Collections Manager
Nutranext, LLC
Sunrise, FL
09.2017 - 01.2021
- Directed the operations of a team handling deductions, cash applications, and collections.
- Oversaw training of deductions team, ensuring efficient validation and resolution of invalid or unauthorized deductions according to pending deduction procedures.
- Implemented streamlined operations leading to enhanced efficiencies and on-time collections for multiple customer segments.
- Led oversight of new employees' training in collection methods, documentation requirements and performance strategies.
- Successfully worked with legal resources and recovery teams to resolve default issues.
- Evaluated and approved credit applications while managing new customer setup requests.
- Achieved efficient control over master data and customer setup.
- Ensured timely approval of credit hold releases arising from account delinquency.
- Enhanced accounts receivables by working closely with operations and sales to drive continuous improvement, resulting in strengthened leadership.
- Administered daily processes to maintain information integrity and verify completeness of established procedures.
- Evaluated accounts receivable operations to ensure compliance with both regulatory and internal standards.
- Played a key role in boosting functionality and workflow by actively participating in process improvement initiatives and performing troubleshooting.
- Developed and implemented standardized processes along with comprehensive training sessions for personnel in Deductions, Collections, and Cash applications to optimize operational effectiveness.
- Implemented effective monitoring strategies to proactively identify and address instances of fraud and non-payment.
- Worked closely with executive team to analyze credit strategies, resulting in the implementation of effective improvements.
- Collaborated with colleagues, ensuring efficient completion of project deliverables and meeting time-sensitive goals.
- Managed UAT test process and ensured compliance with quality standards.
- Process owner for a significant L2C automation project aimed at implementing new sales model, enhancing
credit approval workflow, customer setup, managing accounts receivables, trade and non-trade deductions validation, and enabling advanced reporting. - Created and delivered presentations on process performance and improvement initiatives to senior management.
Service and Repair Collections Supervisor
thyssenkrupp Elevator
Miami, FL
10.2015 - 09.2017
- Managed team of 7 collections analysts and 12 branches to enhance collection strategies for a customer base of 8k+ accounts.
- Implemented comprehensive training program for collection team, focusing on enhancing both verbal and written communication skills to optimize payment collection efforts.
- Conducted monthly AR meetings with collector, Branch Managers, Regional Vice President and Director of Credit to present results and resolve issue accounts via conference call or in person.
- Collaborated closely with Corporate Cash Team in the proactive research and allocation of payments prior to month-end.
- Drove continuous operational improvement and effectively managed change.
- Collaborated with Human Resources to enhance hiring procedures and maintain compliance with company policies and state regulations.
- Conducted mid-year and yearly performance reviews.
- Approved placement of delinquent accounts on and off credit hold.
- Attended annual training sessions on credit management and People Management practices to stay current with industry trends.
- Implemented process improvements to ensure timely payments for organization.
- Established effective strategies for accurately identifying the correct approach based on customer category.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
- Prepared documentation required for collection and repossession activities.
- Partnered with legal resources and recovery teams to efficiently manage default-related matters.
- Supported consolidation of acquisitions.
- Served as Subject Matter Expert for migrating the system from AS400 to Oracle, ensuring seamless implementation of the Billtrust customer platform.
Service and Repair Key Account Supervisor
thyssenkrupp Elevator
Miami, FL
04.2011 - 10.2015
- Managed and inspired a team of 4 representatives responsible for Key Accounts collections.
- Facilitated knowledge transfer by conducting regular training sessions on policy and procedural changes.
- Provided performance input to Regional Collections Manager.
- Developed collections strategy for key accounts in varying branches within the east region, resulting in improved monthly reporting of results.
- Participated in AR meetings with upper management to discuss issue accounts and deliver updates on results.
- Supported the resolution of issue accounts.
- Assessed and authorized legal packages for accounts requiring escalation to the legal team.
- Collaborated with both external and internal customers to promptly resolve billing inquiries.
- Promoted prompt payment to enhance DSO.
- Led a research team responsible for validating invoices for front line collectors to promptly resolve customer disputes.
- Drafted reports for senior management outlining key insights from research activities.
- Identified areas of opportunity within the organization's processes related to account management.
- Ensured compliance with company policies regarding collections and customer service standards.
- Consistently met and surpassed yearly goals for all assigned branches.
Customer Service and Collections Manager
Seccion Amarilla
Miami, FL
02.2007 - 11.2010
- Managed a diverse team of 12 representatives, handling customer service and collections responsibilities.
- Conducted end-of-year evaluations for all team members.
- Assessed accounts and assigned specific collections campaigns to each collector.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Issued reports on collections campaign progress and results to the company controller and Operations Manager.
- Served as a liaison to the parent company in Mexico.
- Approved credit requests before submitting them to the Controller for final processing.
- Conducted periodic audits of customer accounts for compliance purposes.
- Presented annual summary of collections results to senior leadership.
- Collaborated with Operations Manager and Cash Manager to enhance cash flow and deliver exceptional customer service.
- Evaluated call center statistics, identified areas needing improvement, and devised proactive strategies to realign results with targets.
- Supported the onboarding process by instructing new hires on company policies, procedures, collection methods, and customer service benchmarks.
- Participated in collaborative efforts with the sales and compliance teams, focusing on tackling sensitive matters and executing legal tasks.
Office Manager
Nor-Seg Security Services, Inc
Miami, FL
05.2005 - 01.2007
- Organized schedules and office functions, designed filing systems and approved supply requisitions.
- Designed and executed comprehensive office policies, standards, and procedures.
- Maintained filing system for records, correspondence and other documents.
- Oversaw recruitment, orientation, training of office staff.
- Supervised staff members, organized schedules and delegated tasks.
- Executed large-scale projects in partnership with the Operations manager, notably for events like Nascar and IndyCar races.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed Human Resources responsibilities including hiring, mentoring, conducting background checks, and approving payroll for a team of 70+ employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Interpreted and communicated work procedures and company policies to staff.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Successfully prepared an annual budget and achieved financial objectives by analyzing variances, scheduling expenses, and implementing necessary corrective actions.
- Completed billing process, ensuring timely collection of outstanding invoices.
- Led daily posting of payments and deposits.
- Organized company events including holiday parties, team building activities .
- Used judgment and initiative in handling confidential matters and requests.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Associate of Arts - Business Management
Miami Dade College
1996
High School Diploma -
G. Holmes Braddock Senior High
1992
Skills
- Problem Solving and Decision-Making abilities
- Technical and critical thinking
- Disaster Recovery Planning
- Risk Assessment and Compliance
- Extensive knowledge of cash operations, finance, and accounting principles
- UAT Test Lead
- Process improvement and automation
- Team building and training
- SME (Subject Matter Expert) for OTC and L2C: customer master, cash app, billing, and collections
- Lean Six Sigma and Agile methodologies
- System proficiency, including but not limited to Microsoft Office tools, Workday, Ulti-Pro, Jira, Blackline, Billtrust, JDEdwards, AS400, Oracle, FMS, Pisa, Highradius, Salesforce, and SAP
Languages
Bilingual – Fluent English and Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Process Lead- Cash Operations
The Clorox Company
01.2021 - 08.2024
Credit and Collections Manager
Nutranext, LLC
09.2017 - 01.2021
Service and Repair Collections Supervisor
thyssenkrupp Elevator
10.2015 - 09.2017
Service and Repair Key Account Supervisor
thyssenkrupp Elevator
04.2011 - 10.2015
Customer Service and Collections Manager
Seccion Amarilla
02.2007 - 11.2010
Office Manager
Nor-Seg Security Services, Inc
05.2005 - 01.2007
Associate of Arts - Business Management
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High
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