Duval Black
Frenchtown,NJ
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
20
20
years of professional experience
Work History
Owner/Operator Deli
Self Employed
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Manager
Friendly's Restaurant
06.2011 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Restaurant Manager
Friendly's Restaurant
07.2004 - 08.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
HS Diploma - General Studies
Tottenville High School
Staten Island, NY06.1980
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
Timeline
Manager
Friendly's Restaurant
06.2011 - Current
Restaurant Manager
Friendly's Restaurant
07.2004 - 08.2011
Owner/Operator Deli
Self Employed
HS Diploma - General Studies
Tottenville High School