Duvan Camacho
Los Angeles,CA
Summary
As General Manager at Casey's Pub, I spearheaded the revitalization of the business after a three-year
closure, implementing innovative strategies that surged monthly sales by over 75% and transformed
the customer experience. My multifaceted role included staff management, accounting, menu creation,
and meticulous inventory control, ensuring operational efficiency and profitability. Collaborating closely
with the ownership group, I navigated regulatory requirements, forged strong supplier relationships,
and extended support to other company locations, demonstrating adept multitasking and strategic
leadership.
Through curated events and promotions, I attracted a diverse clientele, solidifying Casey's Pub as a
community staple. My relentless commitment to excellence has positioned Casey's Pub as an industry
benchmark, where operational efficiency, customer satisfaction, and profitability converge in a dynamic
and prosperous environment
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Casey's Irish Pub
12.2022 - 02.2024
- As General Manager at Casey's Pub, I spearheaded the revitalization of the business after a three-year closure, implementing innovative strategies that surged monthly sales by over 75% and transformed the customer experience
- My multifaceted role included staff management, accounting, menu creation, and meticulous inventory control, ensuring operational efficiency and profitability
- Collaborating closely with the ownership group, I navigated regulatory requirements, forged strong supplier relationships, and extended support to other company locations, demonstrating adept multitasking and strategic leadership
- Through curated events and promotions, I attracted a diverse clientele, solidifying Casey's Pub as a community staple
- My relentless commitment to excellence has positioned Casey's Pub as an industry benchmark, where operational efficiency, customer satisfaction, and profitability converge in a dynamic and prosperous environment.
Assistant General Manager (AGM)
Casa Vega
01.2023 - 07.2023
- As Assistant General Manager at Casa Vega, I hold diverse responsibilities crucial to the restaurant's success
- This includes overseeing all facets of restaurant operations, ensuring seamless coordination across customer service, kitchen, wait staff, quality control, and cleanliness while upholding occupational health and safety standards
- I manage direct relationships with suppliers, ensuring timely deliveries and adherence to quality and pricing agreements
- Additionally, I meticulously monitor and maintain inventory levels, coordinate customer orders for prompt service, and develop employee schedules to ensure efficient staffing
- My role extends to training and recruiting new team members, as well as managing sales transactions and optimizing profitability through strategic initiatives
- As a key member of the management team, I collaborate closely with staff to deliver exceptional customer experiences and drive operational excellence at Casa Vega.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Head Server
Gansevoort Hotel Group
11.2020 - 12.2022
- As head waiter at one of the most renowned hotels in New York City, your critical role revolves around ensuring guests receive an exceptional dining experience
- Your duties encompass leading and supervising the dining room staff, assigning tasks, and providing guidance to ensure smooth operations
- You're responsible for training new and existing staff on service standards, menu knowledge, and customer service
- Additionally, you deliver excellent service by greeting guests, taking orders, and addressing inquiries about the menu
- You also support baristas and bartenders, ensuring they have what they need for optimal service
- Handling host duties involves organizing the dining room, coordinating with the kitchen for timely food delivery, and maintaining cleanliness
- Crucially, you're tasked with managing customer complaints and resolving issues promptly
- Overall, your leadership fosters a welcoming and professional environment, encouraging repeat business and positive referrals.
Head Server
The Old Homestead Steak House
01.2018 - 12.2022
- Your role as a waiter at one of the best and oldest steak houses in New York City very seriously
- Your job is not just to provide excellent service but to offer personalized attention to each client, guiding them through their dining experience from start to finish
- You have a wealth of knowledge about drinks, including cocktails and wines, as well as cuts of meat, and you are able to provide recommendations and advice to your customers
- In addition to your individual customer service, you also take responsibility for supervising and organizing your work areas, and you are experienced in event planning and management
- Your strong personal presentation and positive work energy help you to maintain high standards of quality and meet the expectations of your work policy
- Overall, it sounds like you are a valuable asset to your restaurant, and your dedication to providing excellent service and attention to detail is greatly appreciated by both your colleagues and your customers.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
Bar Manager/Head Bartender
The Old Homestead Steak House
01.2018 - 12.2022
- As the main bartender in one of New York City's most renowned steakhouses, I have dedicated over four years to perfecting the art of mixology and providing exceptional service
- My role encompasses a wide range of responsibilities, including the meticulous management of three bars, from placing orders and maintaining inventory to ensuring immaculate organization and cleanliness
- A significant aspect of my job involves training and orienting new bartenders, instilling in them the high-quality service standards that our establishment is known for
- I take pride in my extensive knowledge of fine dining, enabling me to offer expert recommendations from our drinks, wine, and food menus, enhancing the overall dining experience for our patrons
- My mission as the main bartender extends beyond mixing drinks; I am committed to creating a safe and joyful atmosphere
- I meticulously adhere to quality and safety protocols, guaranteeing not only the satisfaction of our guests but also their safety
- By fostering an environment where customers feel both welcome and secure, I aim to ensure that every visit to our steakhouse is a delightful and memorable experience.
Education
Certificate - Beverage Safety
ServeSafe
Los Angeles, CA02.2023
Certificate -
California Department of Alcoholic Beverage
Los Angeles, CA06.2022
Certificate - Food and Beverage Safety
New York School
New York, NY08.2021
University - Aviation
Indoamericana University
Bogotá, Cundinamarca06.2021
Certificate -
360 Training Company
New York, NY01.2020
Certificate - Tourism and Hotel Services
SENA Colombia
Bogota-Colombia 08.2018
Skills
- Inventories, orders and supervision of high volume bars in fine dining (3 years)
- Creation of drink menus, for all seasons of the year (5 years)
- Logistics and organization of private events (3 years)
- Increases the number of meal sales at bar by % percent during my first year, and supported the relaunch of menu summer 2022 (2 years)
- Managed bar staff, leading orientation to new employees, and training on extensive wine menu and pairings (4 years
- Assistant Manager Experience
- Inventory Control
- Experienced barista with high knowledge in latte art (3 years)
- Sales (3 years)
Certification
- Food Handler, 10/01/18, Present
- ServSafe Alcohol, 04/01/22, Present
- TIPS Certified, Present
- California Responsible Beverage Service Training, 01/01/23, 01/01/26
- California Food Handler, 01/01/23, 01/01/26
- ServSafe Food Handler Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant General Manager (AGM)
Casa Vega
01.2023 - 07.2023
General Manager
Casey's Irish Pub
12.2022 - 02.2024
Head Server
Gansevoort Hotel Group
11.2020 - 12.2022
Head Server
The Old Homestead Steak House
01.2018 - 12.2022
Bar Manager/Head Bartender
The Old Homestead Steak House
01.2018 - 12.2022
Certificate - Beverage Safety
ServeSafe
Certificate -
California Department of Alcoholic Beverage
Certificate - Food and Beverage Safety
New York School
University - Aviation
Indoamericana University
Certificate -
360 Training Company
Certificate - Tourism and Hotel Services
SENA Colombia