DUVAN JIMENEZ
South Gate,CA
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
BARISTA, SERVER
NOVELA CAFE SOCIAL
MIAMI, FL
01.2024 - 01.2025
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed cash register and processed transactions with accuracy and integrity.
- Operated cash registers to process customer payments.
Server
OL'DAYS
MIAMI, FL
01.2023 - 12.2023
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Cleaned tables and chairs to prepare dining area for next customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
- Served food and beverages to patrons and confirmed complete orders.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
SANTA TERESITA
COLOMBIA01-2018
Skills
- Up-selling
- Opening and closing duties
- POS system operation
- Team player
- Exceptional customer service
- Menu memorization
- Espresso machine operations
- Clear communication
- Friendly and outgoing
- Professional demeanor
- Latte art
- Tea expertise
- Soft selling
- Espresso machine operation
- Coffee expertise
Timeline
BARISTA, SERVER
NOVELA CAFE SOCIAL
01.2024 - 01.2025
Server
OL'DAYS
01.2023 - 12.2023
High School Diploma -
SANTA TERESITA
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