Duvan Sica
Hollywood
Summary
Dynamic professional with a proven track record in customer service and team leadership at Crema Restaurant. Adept at enhancing compliance and risk management, while fostering strong customer relationships that drive sales. Skilled in money handling and maintaining operational efficiency, consistently delivering results in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Assistant Handyman
Willow Construction
09.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Crema Resturant
Assistant Manager
09.2023 - 08.2024
- Facilitated the development of strong risk culture within the organization by conducting training sessions on best practices in risk management.
- Enhanced company''s compliance with industry regulations through thorough documentation and reporting of audit findings.
- Maintained a thorough understanding of regulatory requirements and industry best practices, ensuring the organization''s ongoing compliance with all applicable standards.
- Coordinated efforts across multiple departments to address identified risks, developing comprehensive action plans for risk mitigation.
Sales Associate
BrandsMart USA
01.2022 - 01.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
BrandsMart USA
01.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bookkeeping
Hollywood Hills High School
Hollywood, FL06-2022
Skills
- Customer service
- Money handling
- Team leadership
Timeline
Willow Construction
09.2023 - 09.2024
Crema Resturant
Assistant Manager
09.2023 - 08.2024
Sales Associate
BrandsMart USA
01.2022 - 01.2023
Sales Associate
BrandsMart USA
01.2022 - 01.2023
Assistant Manager
Assistant Handyman
Bookkeeping
Hollywood Hills High School
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