Duviel Antonio Baeza German

MISTR.com

Miami Beach

02.2021 - 04.2025

Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Resolved customer inquiries and complaints requiring management-level escalation.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Reviewed completed work to verify consistency, quality, and conformance.
Maintained updated knowledge through continuing education and advanced training.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Proposed or approved modifications to project plans.
Interviewed prospective employees and provided input to HR on hiring decisions.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Implemented process improvements, resultingin an increase in operational efficiency.
Oversaw daily operations, maintaining efficiency and quality standards.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Provided leadership during times of organizational change or crisis situations.
Recruited and hired qualified candidates to fill open positions.
Established processes to ensure efficient workflow throughout the organization.
Coordinated cross-departmental projects to ensure timely and successful completion.
Delegated work to staff, setting priorities and goals.