Summary
Overview
Work History
Education
Skills
Timeline
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Duwandalyn Ruffin

New Orleans,LA

Summary

Driven, detail-oriented professional with 19 years of office/medical experience Additional 3 years experience working in social service field to A leader with a solid track record of identifying and resolving problems to increase patient / Client satisfaction. Excellent communicator with ability to build, and train top performing employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Conflict Support Administrator

Orleans Public Defenders
07.2023 - Current
  • Update and keep current attorney assignments in Defender Data. Track assignments and case credits.
  • Provide docket notice of specified court dates to Conflict Panel Attorneys, as specified by
  • Conflicts Managing Attorney.
  • Track and monitor conflict client waitlist.
  • Collect and review monthly timesheets of Conflict Panel Attorneys.
  • Prepare invoices and work with Business Office for Conflict Panel monthly payments. Assist Conflicts Managing Attorney and Business Office in monthly reporting of Conflict Panel
  • time and effort.
  • Case Management, Data Entry, and File Management
  • Accurately enter all new conflict case and client information in Defender Data and other case management systems.
  • Continuously update conflict client and case information on Defender Data.
  • Maintain and update Conflict Panel Attorney database with current assignments, contract, and contact information.
  • Enter case disposition information into Defender Data Create and maintain OPD Juvenile cases in Defender Data
  • Assist in preparation of and/or prepare conflict case reports requested by OPD management,
  • Prepare and catalog closed conflict case files for long term storage.
  • Collaborate in monthly case audits and weighted caseload calculations.
  • Receive and transfer conflict case file(s) from OPD Trial Division to Conflict Panel Attorneys, in accordance with OPD file retention policies.
  • Docket Management
  • Alert Conflict Panel Attorneys of accepted cases set for arraignment
  • Review Google dockets after court and update DD appropriately, with closed cases, PAs enrolled, appointments, etc.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes

Case Manager

First Youth &Family Services
07.2022 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Client and Court Services Administrator

Orleans Public Defenders Office
10.2021 - 07.2023
  • Assists clients who walk in or call, or to direct them to someone who can assist them - including indigency determinations
  • Be available in court, at municipal court, or at the office - via email or phone, or in person- for attorneys' needs and questions- including real time court support for case/ client needs during court hours
  • Possess full training and understanding, and make complete and correct use , of case management system ( Defender Data),assignment wheel , an conflict checks
  • Take primary responsibility for administrative needs of assigned attorney team
  • Compiles and Upload GIST into Google drive
  • Update spreadsheet in Google drive ,an monitor updates periodically for updates that should be made in DD.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Lead Medical office Assistant

GNO Snoring & Sinus LLc
09.2014 - 10.2021
  • Provided administrative and clerical support to over 20k+ patients within 7-year time period
  • Assisted in team and physician-oriented group to increase workflow and improve physician and patient satisfactory goals
  • Coordinating DME needs for appropriate patients
  • Coordinated procedures for obtaining authorizations for medical and imagining procedures
  • Created and Initiated procedure practices to suite physician needs for minimally invasive procedures
  • Responsible for maintaining all of the offices supply needs and fulfilling supply deadlines 100% of the time
  • Responsible to assisting physician in multiple locations.

Medical Office Assistant/ CSR

Tulane Medical Center
10.2007 - 09.2014
  • Executed duties in fast paced ENT clinic, with more than 50 + patients daily
  • Triaged patients, took vital signs, and assisted with every area of patient care
  • Collaborated and cross trained with nurses and physicians to properly assist tracheotomy patients, to educate patients and provide practical home cleaning tips
  • Facilitated new hire orientation by training new clinic staff on procedures and policies to ensure patient safety
  • Promoted office efficiency, by coordinating charts, coordinating patient needs, communicating with nursing staff and prioritizing patients' diverse medical needs through email and telephone communication
  • Recognized as Employee of the month twice 2010/2012 for an individual who went above and beyond for employees and patient service.

OR Assistant/ Anesthesia Tech

Baton Rouge General Hospital | Mid City
01.2006 - 07.2007
  • Responsible for the assurance of obtaining patients in the pre anesthesia phase undergoing major and minor surgery
  • Responsible for assembling OR room accurately within proper OR guidelines and customs
  • Served as Second surgical tech assist for larger surgical cases
  • Served as liaison between patient, circulating nurse, and anesthesiologist, reporting any patient related issues.

Education

Master of Arts - Criminology And Justice

Loyola University New Orleans
New Orleans, LA
05.2024

Bachelor of Arts - Psychology / Concentration Addictive Behavior Counseling

Southern University At New Orleans
New Orleans, LA
05.2022

Skills

  • Clerical
  • NEW Hire Onboarding
  • Office Assistant
  • Staff Management
  • Information Management
  • Relationship Development
  • Clerical Support
  • Medical Office Assistant
  • Aptitudes: Detail Oriented
  • Workflow and Processes: Workflow

Timeline

Conflict Support Administrator

Orleans Public Defenders
07.2023 - Current

Case Manager

First Youth &Family Services
07.2022 - Current

Client and Court Services Administrator

Orleans Public Defenders Office
10.2021 - 07.2023

Lead Medical office Assistant

GNO Snoring & Sinus LLc
09.2014 - 10.2021

Medical Office Assistant/ CSR

Tulane Medical Center
10.2007 - 09.2014

OR Assistant/ Anesthesia Tech

Baton Rouge General Hospital | Mid City
01.2006 - 07.2007

Master of Arts - Criminology And Justice

Loyola University New Orleans

Bachelor of Arts - Psychology / Concentration Addictive Behavior Counseling

Southern University At New Orleans

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Duwandalyn Ruffin