Duwandalyn Ruffin
New Orleans,LA
Summary
Driven, detail-oriented professional with 19 years of office/medical experience Additional 3 years experience working in social service field to A leader with a solid track record of identifying and resolving problems to increase patient / Client satisfaction. Excellent communicator with ability to build, and train top performing employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Conflict Support Administrator
Orleans Public Defenders
New Orleans, LA
07.2023 - Current
- Update and keep current attorney assignments in Defender Data. Track assignments and case credits.
- Provide docket notice of specified court dates to Conflict Panel Attorneys, as specified by
- Conflicts Managing Attorney.
- Track and monitor conflict client waitlist.
- Collect and review monthly timesheets of Conflict Panel Attorneys.
- Prepare invoices and work with Business Office for Conflict Panel monthly payments. Assist Conflicts Managing Attorney and Business Office in monthly reporting of Conflict Panel
- time and effort.
- Case Management, Data Entry, and File Management
- Accurately enter all new conflict case and client information in Defender Data and other case management systems.
- Continuously update conflict client and case information on Defender Data.
- Maintain and update Conflict Panel Attorney database with current assignments, contract, and contact information.
- Enter case disposition information into Defender Data Create and maintain OPD Juvenile cases in Defender Data
- Assist in preparation of and/or prepare conflict case reports requested by OPD management,
- Prepare and catalog closed conflict case files for long term storage.
- Collaborate in monthly case audits and weighted caseload calculations.
- Receive and transfer conflict case file(s) from OPD Trial Division to Conflict Panel Attorneys, in accordance with OPD file retention policies.
- Docket Management
- Alert Conflict Panel Attorneys of accepted cases set for arraignment
- Review Google dockets after court and update DD appropriately, with closed cases, PAs enrolled, appointments, etc.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Case Manager
First Youth &Family Services
New Orleans, LA
07.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Client and Court Services Administrator
Orleans Public Defenders Office
New Orleans, LA
10.2021 - 07.2023
- Assists clients who walk in or call, or to direct them to someone who can assist them - including indigency determinations
- Be available in court, at municipal court, or at the office - via email or phone, or in person- for attorneys' needs and questions- including real time court support for case/ client needs during court hours
- Possess full training and understanding, and make complete and correct use , of case management system ( Defender Data),assignment wheel , an conflict checks
- Take primary responsibility for administrative needs of assigned attorney team
- Compiles and Upload GIST into Google drive
- Update spreadsheet in Google drive ,an monitor updates periodically for updates that should be made in DD.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Lead Medical office Assistant
GNO Snoring & Sinus LLc
09.2014 - 10.2021
- Provided administrative and clerical support to over 20k+ patients within 7-year time period
- Assisted in team and physician-oriented group to increase workflow and improve physician and patient satisfactory goals
- Coordinating DME needs for appropriate patients
- Coordinated procedures for obtaining authorizations for medical and imagining procedures
- Created and Initiated procedure practices to suite physician needs for minimally invasive procedures
- Responsible for maintaining all of the offices supply needs and fulfilling supply deadlines 100% of the time
- Responsible to assisting physician in multiple locations.
Medical Office Assistant/ CSR
Tulane Medical Center
10.2007 - 09.2014
- Executed duties in fast paced ENT clinic, with more than 50 + patients daily
- Triaged patients, took vital signs, and assisted with every area of patient care
- Collaborated and cross trained with nurses and physicians to properly assist tracheotomy patients, to educate patients and provide practical home cleaning tips
- Facilitated new hire orientation by training new clinic staff on procedures and policies to ensure patient safety
- Promoted office efficiency, by coordinating charts, coordinating patient needs, communicating with nursing staff and prioritizing patients' diverse medical needs through email and telephone communication
- Recognized as Employee of the month twice 2010/2012 for an individual who went above and beyond for employees and patient service.
OR Assistant/ Anesthesia Tech
Baton Rouge General Hospital | Mid City
01.2006 - 07.2007
- Responsible for the assurance of obtaining patients in the pre anesthesia phase undergoing major and minor surgery
- Responsible for assembling OR room accurately within proper OR guidelines and customs
- Served as Second surgical tech assist for larger surgical cases
- Served as liaison between patient, circulating nurse, and anesthesiologist, reporting any patient related issues.
Education
Master of Arts - Criminology And Justice
Loyola University New Orleans
New Orleans, LA05.2024
Bachelor of Arts - Psychology / Concentration Addictive Behavior Counseling
Southern University At New Orleans
New Orleans, LA05.2022
Skills
- Clerical
- NEW Hire Onboarding
- Office Assistant
- Staff Management
- Information Management
- Relationship Development
- Clerical Support
- Medical Office Assistant
- Aptitudes: Detail Oriented
- Workflow and Processes: Workflow
Timeline
Conflict Support Administrator
Orleans Public Defenders
07.2023 - Current
Case Manager
First Youth &Family Services
07.2022 - Current
Client and Court Services Administrator
Orleans Public Defenders Office
10.2021 - 07.2023
Lead Medical office Assistant
GNO Snoring & Sinus LLc
09.2014 - 10.2021
Medical Office Assistant/ CSR
Tulane Medical Center
10.2007 - 09.2014
OR Assistant/ Anesthesia Tech
Baton Rouge General Hospital | Mid City
01.2006 - 07.2007
Master of Arts - Criminology And Justice
Loyola University New Orleans
Bachelor of Arts - Psychology / Concentration Addictive Behavior Counseling
Southern University At New Orleans