Summary
Overview
Work History
Education
Skills
Timeline
Generic

DuWayne Barker

Chicopee,MA

Summary

Proven to enhance customer satisfaction and team productivity at Rocky's Ace Hardware, I bring exceptional customer service and cash handling skills. Leveraging strong multitasking and problem-solving abilities, I excel in fast-paced environments, consistently meeting goals with a flexible schedule. My teamwork and collaboration have significantly boosted store performance, making me a reliable asset to any employer.

Overview

9
9
years of professional experience

Work History

Sales Associate/Retail Cashier

Rocky's Ace Hardware
02.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Server/Cook/Pincher

Millie's Pierogi
08.2015 - Current

Serve Pierogi/other polish delights to customers during Big E

Handle Money

Customer Service

Cook Pierogi

Pinch Pierogi

Server Assistant

Jennifer's Kitchen
11.2022 - 09.2023
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Assisted with dining room set up prior to and after service period.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.

Miscellaneous

Memo's Restaurant
08.2021 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Science - Chemistry

Western New England University
Springfield, MA
05.2028

High School Diploma -

Chicopee High School
Chicopee
06.2024

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Cash Handling
  • Flexible Schedule

Timeline

Server Assistant

Jennifer's Kitchen
11.2022 - 09.2023

Sales Associate/Retail Cashier

Rocky's Ace Hardware
02.2022 - Current

Miscellaneous

Memo's Restaurant
08.2021 - 11.2022

Server/Cook/Pincher

Millie's Pierogi
08.2015 - Current

Bachelor of Science - Chemistry

Western New England University

High School Diploma -

Chicopee High School
DuWayne Barker