DuWayne Whitney
Winter Garden
Summary
Dynamic and results-driven guest service and sales leader with over 25 years of progressive experience at Walt Disney World and Disney Vacation Club. Proven track record of exceeding performance goals, delivering exceptional guest experiences, and fostering cross-department collaboration. Recognized multiple times for excellence in service, performance, and leadership, including the inaugural GSCC Purpose Award in 2023. Skilled in consultative selling, team mentoring, and operational efficiency, with a strong commitment to creating magical moments for guests.
Overview
37
37
years of professional experience
Work History
Sales Associate, GSCC – Global Sales Call Center
Walt Disney World – Disney Vacation Club
04.2023 - Current
- Handle inbound and outbound calls to assist potential and current Disney Vacation Club Members.
- Book tours and educate guests on the DVC product, helping drive tour conversions.
- Recognized as a top performer every quarter since program launch.
- Recipient of the inaugural GSCC Purpose Award in 2023.
Associate – Park & Resort Kiosks
Disney Vacation Club
07.2021 - 04.2023
- Delivered personalized guest service while operating DVC kiosks at parks and resorts.
- Conducted guided tours of resort models and facilitated bookings.
- Answered product questions and helped generate quality leads for the sales team.
Central Advance Sales Associate
CASA
08.2007 - 03.2020
- Managed inbound/outbound calls and live chats to qualify and inform potential buyers.
- Referred guests to sales reps or scheduled preview center tours based on interest.
- Leadership Circle recipient annually from 2013–2019.
- 1st Purpose Award winner in 2010 and recipient again in 2012.
- Recognized as a Guest Service Fanatic multiple times.
- Top 5 in lead transfers among a 20-person team.
Guest Service Manager – Port Orleans Resort
Disney
12.2005 - 08.2007
- Oversaw front desk and bell services operations for a high-traffic Disney resort.
- Delivered exceptional service to arriving, in-house, and departing guests.
- Collaborated with resort departments to ensure seamless guest experiences.
- Handled guest concerns with timely, thoughtful service recovery.
Bell Services – Yacht & Beach Club Resort
Disney
03.2001 - 12.2005
- Provided top-tier bell and valet services to resort guests.
- Supported Disney Cruise Line arrivals and departures.
- Assisted with luggage, resort navigation, and concierge-level guest requests.
Bell Services – Port Orleans Resort
Disney
10.1995 - 03.2001
- Greeted guests with signature Disney charm and handled logistics for check-in/out.
- Served as doorman, dispatcher, and bellman while coordinating luggage delivery and transportation needs.
Box Office Host – Wide World of Sports Complex
Disney
05.1997 - 07.1997
- Handled ticketing operations in partnership with Ticketmaster.
- Assisted guests with event info, seating, and venue directions.
- Served as an usher for various events at the complex.
Sports Official & Building Facilitator
University of Arkansas
09.1991 - 10.1995
- Officiated intramural sports and managed complex operations.
- Coordinated daily facility logistics and assisted with events and guest inquiries.
College Program – Doorman, Port Orleans Resort
Disney
08.1994 - 01.1995
- Completed WDW College Program with emphasis on cultural, professional, and leadership development.
- Gained early experience in guest service and resort operations.
Telemarketer & Fundraiser
Heritage Telemarketing
05.1988 - 06.1990
- Raised funds via outbound calling for organizations including the Special Olympics and Teen Suicide.
- Ranked in the top 10% of the office for two consecutive years.
Education
Bachelors - Bellevue University
Bellevue University
Bellevue, NE06-2025
Skills
Leadership: Experience in mentoring and guiding teams to achieve performance goals and maintain high service standards
Cross-Department Collaboration: Collaborated effectively with various departments to ensure seamless operations and guest satisfaction
Sales Techniques: Skilled in consultative selling and lead qualification to drive conversions and meet sales targets
Guest Experience Management: Expert in delivering exceptional service and creating memorable experiences for guests
Timeline
Sales Associate, GSCC – Global Sales Call Center
Walt Disney World – Disney Vacation Club
04.2023 - Current
Associate – Park & Resort Kiosks
Disney Vacation Club
07.2021 - 04.2023
Central Advance Sales Associate
CASA
08.2007 - 03.2020
Guest Service Manager – Port Orleans Resort
Disney
12.2005 - 08.2007
Bell Services – Yacht & Beach Club Resort
Disney
03.2001 - 12.2005
Box Office Host – Wide World of Sports Complex
Disney
05.1997 - 07.1997
Bell Services – Port Orleans Resort
Disney
10.1995 - 03.2001
College Program – Doorman, Port Orleans Resort
Disney
08.1994 - 01.1995
Sports Official & Building Facilitator
University of Arkansas
09.1991 - 10.1995
Telemarketer & Fundraiser
Heritage Telemarketing
05.1988 - 06.1990
Bachelors - Bellevue University
Bellevue University
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