Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Duwey Jason Vo-Vega

Chaska,USA

Summary

Dynamic and enthusiastic Program Manager at Thomas Allen, Inc. with expertise in waiver and non-waiver programs, county-administered programs and benefits, service development, customer service, leadership, and staff development. Proven track record in crisis intervention and program compliance, driving quality assurance initiatives. Adept at fostering relationships and advocating for clients, ensuring person-centered care and continuous improvement in service delivery. Committed to excellence in all aspects of case management.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Program Manager

Thomas Allen, Inc
08.2024 - Current
  • Organize and maintain ongoing training and support of case managers, including completing orientation documents and training requirements.
  • Provide support, guidance, and clarification to the unit on Lead Agencies and DHS policies and procedures.
  • Foster professional growth and development of Case Managers through ongoing learning opportunities.
  • Promote and encourage a culture of engagement, accountability and excellence.
  • Complete staff performance evaluations and management of Case Managers.
  • Support the review and auditing of unit compliance with the organization, Lead Agencies, and DHS requirements.
  • Assist with completion of reports and outcomes per request of lead Agencies and DHS
  • Attend and support facilitation of routine leadership meetings in addition to regular meetings with case managers.

Waiver Case Manager

Thomas Allen, Inc
03.2023 - 08.2024
  • Facilitate and participate in interdisciplinary meetings
  • Coordinate services and resources for the program participants being supported
  • Maintain communications with assigned individuals
  • Ensure services and documentation meet lead agency guidelines and state guidance
  • Implement case management plans, provided assessments, and offered support
  • Facilitate referrals to collaborative specialty health providers to drive continuity of care
  • Demonstrate success in building relationships with clients and providing emotional support
  • Conduct crisis intervention sessions with individuals and their teams when needed
  • Adhere to legal requirements regarding confidentiality of information related to individuals' cases
  • Monitor and evaluated case management services to ensure quality and effectiveness
  • Facilitate care and treatment via scheduling, information sharing and case coordination
  • Create individualized service plans in collaboration with individuals, families, and other professionals
  • Advocate for individuals in healthcare or social service environments to promote wellness and autonomy
  • Facilitate referrals to community resources for support services including financial assistance programs
  • Develop comprehensive assessment plans to evaluate individuals' needs and develop appropriate interventions
  • Coordinate meetings between individuals, family members and other health care providers involved in the treatment process
  • Maintain accurate records of individuals' progress and documentation of all contacts with clients

HCBS Case Manager/Certified MnCHOICES Assessor

Nicollet County Health & Human Services
08.2022 - 03.2023
  • Participated in team meetings to discuss case management strategies for individual cases.
  • MnCHOICES reassessment and annual meetings
  • Educated clients on available community resources and how to access them effectively.
  • Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
  • Created individualized service plans in collaboration with clients, families, and other professionals.
  • Implemented case management plans, provided assessments, and offered counseling and support.
  • Coordinated meetings between clients, family members and other health care providers involved in the treatment process.

Waiver Case Manager

Thomas Allen, Inc
01.2016 - 08.2022
  • Actively engage in professional development opportunities through continuing education courses
  • Provide ongoing evaluation of client progress towards goals established in service plans
  • Conducting MnCHOICES re-assessments
  • Facilitating and participating in interdisciplinary meetings
  • Coordinating services and resources for the program participants being supported
  • Maintaining communications with assigned program participants
  • Ensuring services and documentation meet lead agency guidelines and state guidance
  • Creating and reviewing care plans as well as coordinate services with individuals served and the interdisciplinary teams
  • Maintaining communications with individuals served with community resources and ensure waiver coordination and documents meet lead agency guidelines
  • Ongoing service coordination and quality monitoring
  • Staff Supervision, Training & Development
  • Program Development
  • Vocational Placement and Employment Retention
  • Networking
  • Compliance
  • Ongoing monitoring and supervision of assigned programs
  • Communication and Public Relations

Associate Program Director

Placement Partners MN, Inc
11.2014 - 01.2016
  • Created detailed reports analyzing program outcomes, successes, and challenges for senior leadership review.
  • Supervised Placement Specialists and Job Coaches
  • Coordinated, planned, and implemented care plans
  • Cultivated and maintained relationships with businesses and organizations to create and improvement vocational opportunities for clients served.

Program Coordinator

Life By Design, Inc
07.2013 - 11.2014
  • Identified and implemented program improvements to enhance performance.
  • Maintained excellent customer service.
  • Scheduled and organized program-related meetings and events.
  • Maintained compliance with all regulations relevant to the program activities.
  • Analyzed program results and developed recommendations for improvement
  • Supervised Direct Care Professionals

Quality Assurance Professional

The Cooperating Community Programs, Inc
01.2002 - 01.2012
  • Provide high quality services for disabled individuals in accordance with state and federal regulations and company policies
  • Supervise support professionals
  • Supervisory duties include overseeing work, training, and scheduling
  • As a team, established and developed long and short-term goals, incentives, and programs to assist the disabled individual achieve greater independence in their life
  • Provide assistance with daily living tasks, such as: cleaning, meal preparation, etc
  • Responsible for medication distribution, program implementation, daily documentation, and community outings
  • Ensuring that programs are being completed in a correct and accurate manner and that work meets state, county, and federal rules and regulations
  • Collaborate as a team with other quality assurance professionals and travel throughout the Twin Cities to perform duties
  • Utilize master tracking sheet to inform managers of document due dates
  • Review information on reports monthly and quarterly, and charts on a daily basis
  • Ensure group homes are in good condition and paperwork is in place
  • Prepare and write quality reports
  • Achieved no citations in 2008 for 2 county audits: Washington and Ramsey
  • Ensured high quality services for disabled individuals in accordance with state and federal regulations and company policies
  • Supervised direct service professionals who work in 3 group homes, 2 in St Paul and one in Shoreview
  • Supervisory duties include overseeing work, training, and scheduling
  • As a team, established and developed long and short-term goals, incentives, and programs to assist the disabled individual achieve greater independence in their life
  • Maintained and performed periodic audits of consumer case files to ensure accurate documentation of program-related delivery of services
  • Processed incident reports including accident and emergency reports
  • Administered financial resources of the consumers program and petty cash accounts
  • Coordinated expense control and program-related billing of services
  • Coordinated completion of time records, billing sheets, and ensured accurate billing documentation
  • Communicated and collaborated with external agencies such as social workers and case managers for county and day programs
  • Filled in for direct service professionals as needed
  • Received positive accolades from case managers and county licensors on quality of services

Education

BA - Psychology

UNIVERSITY OF MINNESOTA
01.2002

Pre-Pharmacy - Pre Pharmcy

UNIVERSITY OF CONNECTICUT
Waterbury, CT

Skills

  • Team Management
  • Leadership Development
  • MnCHOICES Assessments
  • Person-Centered Philosophy
  • Process Optimization
  • Staff Training & Development
  • Program Development
  • Crisis Intervention
  • Case Planning and Management
  • Quality Assurance & Customer Service
  • Problem-solving
  • Project Management
  • MS office applications

Certification

MnCHOICES Assessment

LANGUAGES

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Program Manager

Thomas Allen, Inc
08.2024 - Current

Waiver Case Manager

Thomas Allen, Inc
03.2023 - 08.2024

HCBS Case Manager/Certified MnCHOICES Assessor

Nicollet County Health & Human Services
08.2022 - 03.2023

Waiver Case Manager

Thomas Allen, Inc
01.2016 - 08.2022

Associate Program Director

Placement Partners MN, Inc
11.2014 - 01.2016

Program Coordinator

Life By Design, Inc
07.2013 - 11.2014

Quality Assurance Professional

The Cooperating Community Programs, Inc
01.2002 - 01.2012

BA - Psychology

UNIVERSITY OF MINNESOTA

Pre-Pharmacy - Pre Pharmcy

UNIVERSITY OF CONNECTICUT

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Duwey Jason Vo-Vega