Duy Nguyen
PITTSBURGH,Pennsylvania
Summary
The Assistant Manager is skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. A motivational leader is skilled at building relationships with customers, employees, and senior management.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Nordstrom
Pittsburgh, PA
06.2023 - Current
- The Assistant Department Manager at Nordstrom is responsible for helping to ensure that the store runs smoothly and efficiently
- Manage staff, oversee customer service, and ensure the store meets its sales goals
- Help create a positive and welcoming environment for customers and employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Store Manager
ALDI
Pittsburgh, PA
08.2018 - 01.2023
- Providing product feedback to upper managers, including recommendations on new items and discontinuations
- Proposing develop strategies for increasing sales and achieving targets
- Discuss resource allocation and task delegation with leadership, regularly communicate information and updates to leadership, and supervise store personnel to ensure compliance with customer satisfaction guidelines
- Provides excellent customer service and resolves customer complaints or concerns promptly and professionally
- Trains and develops store personnel on proper merchandising techniques, product knowledge, and customer service skills
- Monitors sales trends, analyzes data and makes recommendations to improve store performance
- Maintains a clean and organized store environment, including shelves, displays, and storage areas
- Ensures compliance with health and safety regulations at all times
- Performs other duties as assigned by upper managers.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Team Leader
Chick-fil-A
08.2016 - 02.2019
- Supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; Following established opening and closing procedures.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
College Degree in Homeland Security -
Community College of Allegheny County
Pittsburgh, PASkills
- Leadership
- Management
- Organization
- Transferable skills
- Store Organization
- Customer Relations
- Store Opening and Closing
- Mentoring and Coaching
- Issue Resolution
Languages
English
Vietnamese
Contact Profile
+1714-408-5997, duynguyen250996@gmail.com, Pittsburgh, PA
Personal Information
Title: Assistant Manager
Timeline
Assistant Manager
Nordstrom
06.2023 - Current
Assistant Store Manager
ALDI
08.2018 - 01.2023
Team Leader
Chick-fil-A
08.2016 - 02.2019
College Degree in Homeland Security -
Community College of Allegheny County