Duy Tran
San Jose
Summary
To progress my career in information technology and dive further within latest technologies. Specialized in troubleshooting computer hardware and software.
Overview
12
12
years of professional experience
Work History
Validation Technician
SanDisk Western Digital
05.2020 - 05.2023
- Create and backup updated Windows images for laptops/desktops.
- Debug, optimize and validate firmware on SSD, NVMe devices as well as client host systems.
- Download/update firmware onto NVMe drives and execute read/write, stress, UGS/OSD, sleeper etc. NVMe tests to ensure the drive reaches customer qualifications.
- Troubleshoot issues with network, laptops/desktops and solid state drives.
- Debug/analyze failures with firmware engineers and execute 'debug' firmwares to roll out in official firmware releases.
- Self-encrypting drive testing using Winmagic, McAfee and Softex.
- Create JIRA tickets when encountering failures and use debugging tools such as JTAG, LeCroy PCIe Analyzer, and proprietary debug hosts to troubleshoot failure.
- Send weekly reports to leads and managers of execution progress.
Jr. Web Developer
Stanford University
06.2016 - 12.2016
- Responsible for creating/maintaining websites for Stanford’s Department of Medicine using Adobe Experience Manager.
- Aid users in different medicine departments on using AEM.
- Create & email weekly HTML newsletters on Outlook to a list of over 2,000 employees.
- Meet & discuss with different departments to help build and organize their website.
- Assisted Sr. Web Developer with web applications which involved the use of MySQL and PHP.
Sr. Desktop Technician
California's Great America
01.2011 - 03.2015
- Troubleshoot software related issues remotely through VNC.
- Provide insight to the System Administrator to improve overall workflow.
- Oversee and deploy new POS equipment with the necessary peripherals (scanner, printer, etc.).
- Setup VPN for employees on laptops & mobile devices.
- Handle mass workstation deployments and provided field support throughout the park and offices.
- Train Jr. Technicians on basic troubleshooting and phone support.
Skills
Hardware & Systems PC Assembly & Upgrades Computer Hardware Troubleshooting SSD & NVMe
Validation Testing BIOS Configuration & Firmware Flashing Desktop & Laptop Repair Peripheral
Installation & Configuration Workstation Deployment & Imaging Hardware Diagnostics & Failure Analysis
Operating Systems & Software Windows 7/10/11 Administration Windows Image Creation & Deployment
Microsoft Office Suite Active Directory Fundamentals VPN Configuration & Support VNC Remote
Support Adobe Experience Manager (AEM)
Validation & Engineering Tools JIRA JTAG Debugging LeCroy PCIe Analyzer Firmware Validation &
Qualification Read/Write & Stress Testing Self-Encrypting Drive (SED) Validation Root Cause Analysis &
Debug Support
Networking Network Troubleshooting TCP/IP Fundamentals VPN Setup & Support Client System
Connectivity Support
Professional Skills Technical Documentation Cross-Functional Team Collaboration End User Support
Training & Mentoring Project Coordination Weekly Status Reporting
Timeline
Validation Technician
SanDisk Western Digital
05.2020 - 05.2023
Jr. Web Developer
Stanford University
06.2016 - 12.2016
Sr. Desktop Technician
California's Great America
01.2011 - 03.2015