Duy Vu
Garden Grove
Overview
9
9
years of professional experience
Work History
Server/ Waiter
Redbo Restaurant
03.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Nations Benefits
10.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Automotive Technician
Anaheim Auto Repair And Muffler Care
06.2021 - 09.2022
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Autobody Technician/Service Advisor
Coastline Bodywork
05.2020 - 05.2021
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
Server
Brodard Restaurant
09.2017 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Quang Trung Restaurant
12.2015 - 06.2016
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Automotive Certificate - Automotive Technology
Golden West College
2021
High School Diploma -
Costa Mesa High School
06.2016
Skills
- Team Player
- Customer service
- High-Volume Dining
- Upselling
- Wine/alcohol serving
- Transactions and Cash Handling
Languages
English
Vietnamese
Timeline
Server/ Waiter
Redbo Restaurant
03.2023 - 05.2025
Customer Service Representative
Nations Benefits
10.2022 - 02.2023
Automotive Technician
Anaheim Auto Repair And Muffler Care
06.2021 - 09.2022
Autobody Technician/Service Advisor
Coastline Bodywork
05.2020 - 05.2021
Server
Brodard Restaurant
09.2017 - 03.2020
Server
Quang Trung Restaurant
12.2015 - 06.2016
High School Diploma -
Costa Mesa High School
Automotive Certificate - Automotive Technology
Golden West College
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