Krystal Le
Philadelphia,PA
Summary
Hardworking employee enthusiastic about learning Sales and Catering field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Sales and Catering Coordinator
Wyndham Philadelphia Historic District
12.2023 - 04.2024
- Integral support to the sales team by composing proposals, closing contracts, and effectively building points of connection with potential and future clients to generate repeat business.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Active listener with the capability of offering lucrative solutions for any inquiry or problem that may arise
- Collaborated with cross-functional teams to identify and address customer needs in a time efficient manner
Server
Kpot South Philly
01.2021 - 03.2024
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Utilization of interpersonal communication skills to deliver workable service recovery solutions
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Assistant Intern
Holiday Inn Express Midtown
08.2023 - 12.2023
- Utilized analytical skills to create reports that tracked progress against goals, performance metrics, and customer feedback.
- Provided administrative support including filing documents, answering phones, and responding to emails promptly.
- Coordinated between internal departments such as accounting, operations to facilitate smooth event execution.
- Maintained accurate records of group room bookings and reservations.
Guest Service Agent
Kimpton Palomar Hotel
05.2022 - 08.2023
- Representing the hotel throughout all stages of the guest's stay to ensure complete guest satisfaction
- Process reservations and cancellations, thoroughly understand and adhere to credit and cash handling processes
- Resolving guest challenges and complaints by applying resourceful and actionable solutions.
- Generating reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Education
Bachelor of Science - Tourism And Hospitality Management
Temple University
Philadelphia, PA12.2023
Skills
- Goal-driven with motivation to surpass expectation
- Multitasking Abilities
- Proven relationship builder with exceptional interpersonal communication
- Innovative problem solver who can identify and generate workable solutions
- Knowledge-hungry learner eager to meet challenges with strong analytical skills
- Proficiency in Microsoft Office
- Proficiency in PMS, Opera, and Delphi system
Languages
Vietnamese
Native or Bilingual
Timeline
Sales and Catering Coordinator
Wyndham Philadelphia Historic District
12.2023 - 04.2024
Sales Assistant Intern
Holiday Inn Express Midtown
08.2023 - 12.2023
Guest Service Agent
Kimpton Palomar Hotel
05.2022 - 08.2023
Server
Kpot South Philly
01.2021 - 03.2024
Bachelor of Science - Tourism And Hospitality Management
Temple University
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