Duyen Nguyen
Seattle,WA
Summary
Accomplished Senior Executive Casino Host with a proven track record at Muckleshoot Casino Resort, enhancing VIP guest relations and casino revenue through expert team management and exceptional communication. Skilled in multitasking and data-driven decision-making, achieving significant loyalty and repeat visits. Demonstrates industry trend awareness and a knack for problem-solving, ensuring a premier guest experience.
Overview
11
11
years of professional experience
Work History
Senior Executive Casino Host
Muckleshoot Casino Resort
02.2022 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Established strong relationships with high-value clients, resulting in increased loyalty and repeat visits.
- Maximized revenue generation by carefully monitoring player ratings and adjusting complimentary offerings as needed.
- Played a crucial role in attracting new clientele through effective networking at industry events and conferences.
- Maintained open communication with other departments to ensure seamless coordination of guest experiences across all areas of the casino property.
- Managed conflict resolution between guests and staff members, maintaining a calm and professional demeanor during difficult situations.
- Enhanced overall guest experience by providing personalized service and addressing individual needs.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
Table Games Dealer
Wizards Casino
07.2017 - 06.2021
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
- Enhanced guest experience by providing friendly and professional service during game sessions.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
Table Games Dealer
Macau Casino
10.2013 - 06.2017
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Education
High School Diploma -
West High School
Davenport, IA05.1995
Skills
- Multitasking proficiency
- Exceptional communication
- Staff Training and Development
- Team Management
- Data-driven decision-making
- Casino operations knowledge
- VIP guest relations
- Industry trend awareness
- Customer Service
- Guest Relations
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
I have worked in the gaming business for more than 25 years. Started working in the casino since 1995 as a poker dealer. Then became table game dealer in 1998. From then I dealt card and became a Floor supervisor when needed by employer. Transition to a Senior host in 2022. I'm very familiar with the gaming industries.
Languages
English
Full Professional
Vietnamese
Professional Working
Timeline
Senior Executive Casino Host
Muckleshoot Casino Resort
02.2022 - Current
Table Games Dealer
Wizards Casino
07.2017 - 06.2021
Table Games Dealer
Macau Casino
10.2013 - 06.2017
High School Diploma -
West High School
Similar Profiles
Tyler PowellTyler Powell
Valet Manager at Muckleshoot Casino ResortValet Manager at Muckleshoot Casino Resort
Amber HarrisAmber Harris
Emergency Medical Technician/Security Officer at Muckleshoot Casino ResortEmergency Medical Technician/Security Officer at Muckleshoot Casino Resort
Ashley MorrisonAshley Morrison
Call Center Representative at Muckleshoot Casino ResortCall Center Representative at Muckleshoot Casino Resort