Duygu Kundakci
Willington,USA
Summary
Detail-oriented and customer-focused hospitality professional with extensive experience in hotel management, sales, and front office operations. Proven ability to enhance guest satisfaction, streamline processes, and lead teams to deliver exceptional service. Recently expanded skill set with IT and information security training. Fluent in Turkish and proficient in English, with a solid educational background in Tourism. Seeking to leverage expertise to contribute effectively in a dynamic and growth-oriented environment. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Information Security position. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/Server
Harborside Hotel
01.2017 - 09.2017
- Orchestrated the setup and replenishment of the breakfast buffet, ensuring a seamless and pleasant dining experience for guests
- Proactively responded to guest inquiries and requests, maintaining a high standard of service quality
- Ensured the cleanliness and organization of the dining area, adhering to health and safety regulations
Sales Representative
Hotel Centrum
05.2016 - 12.2016
- Developed and maintained strong relationships with clients, contributing to increased bookings and customer loyalty
- Effectively communicated the hotel's offerings, tailored packages, and services to meet client needs
- Assisted in market research to identify opportunities for sales growth and customer engagement
Assistant Manager
White House Hotel
07.2015 - 03.2016
- Supported the General Manager in daily operational tasks, including staff management, budgeting, and guest relations
- Supervised and mentored front desk staff, fostering a collaborative and high-performance work environment
- Handled escalated guest complaints and implemented service recovery strategies to maintain guest satisfaction
Assistant Manager
Sea Mansion Suites
01.2015 - 07.2015
- Managed front office operations, ensuring efficient guest check-ins, check-outs, and overall smooth functioning
- Provided leadership and training to front office staff, enhancing their ability to deliver exceptional service
- Coordinated with other departments to ensure guest requests were met promptly and efficiently
Front Office Receptionist
Best Western Premier The Home Suites Hotel
05.2013 - 01.2015
- Delivered outstanding guest services, managing all aspects of front office operations with a focus on enhancing the guest experience
- Assisted guests with their reservations, special requests, and provided detailed information about the hotel and local attractions
- Maintained accurate records of guest information and managed billing processes with attention to detail
Reservation Agent
Grand Oztanik Hotel
01.2012 - 02.2013
- Assisted in the management of the reservation system, ensuring accurate and efficient processing of bookings
- Worked closely with guests to understand their needs and provided tailored recommendations for hotel stays and city tours
- Collaborated with the sales team to promote special offers and maximize room occupancy
Reservation Agent
Insider Tour Istanbul
07.2010 - 12.2011
- Guided customers through the tour booking process, providing expert advice on the best packages to meet their interests
- Maintained comprehensive knowledge of local attractions, ensuring guests received valuable insights and recommendations
- Managed reservations and coordinated with tour guides to deliver a seamless customer experience
Education
Information Security Training -
CareerConnect
06.2024
IT Bootcamp -
Quinebaug Valley Community Collage
Connecticut11.2023
Bachelor's Degree - Tourism
Selcuk University
01.2010
Skills
- Hotel Management & Operations
- Customer Service Excellence
- Sales & Client Relationship Management
- Reservation & Booking Systems
- Front Office & Staff Supervision
- Problem Solving & Conflict Resolution
- Information Technology Basics
- Multi-Lingual Communication
Certification
- Information Security Training, CareerConnect, 11/13/23, 06/25/24
Timeline
Waitress/Server
Harborside Hotel
01.2017 - 09.2017
Sales Representative
Hotel Centrum
05.2016 - 12.2016
Assistant Manager
White House Hotel
07.2015 - 03.2016
Assistant Manager
Sea Mansion Suites
01.2015 - 07.2015
Front Office Receptionist
Best Western Premier The Home Suites Hotel
05.2013 - 01.2015
Reservation Agent
Grand Oztanik Hotel
01.2012 - 02.2013
Reservation Agent
Insider Tour Istanbul
07.2010 - 12.2011
Information Security Training -
CareerConnect
IT Bootcamp -
Quinebaug Valley Community Collage
Bachelor's Degree - Tourism
Selcuk University
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