D'VANDREA JENKINS
Beloit,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch/Office Lead
Durham Bus Company
10.2023 - Current
- Schedule drivers and bus assistants to routes, field trips and charter work
- Assist drivers with routing directions and detours
- Respond to emergency calls and provide direction to perform special services
- Verifying payroll weekly
- Coordinate field trip dates/times with school district
- Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
Club Manager
Anytime Fitness
06.2022 - 10.2023
- Assisted with creation of workout materials for new members
- Act as a tour guide and gave background of the building and what it has to offer
- Assist in training new employees and showing them how to do membership retention process
- Weekly bank trips and running club reports
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
Health Collections Rep/Assist Mentor
State Collections Service
08.2014 - 06.2022
- Average 80 calls per day and reach goal of $2,000 per day in immediate pays.
- Act as liaison between hospital and customers to manage accounts
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
Assistant Manager
Yankee Candle Co.
09.2013 - 08.2014
- Provide scheduling for team when store manager is not present
- Responsible for opening/closing store on a regular basis
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Business Management
Rasmussen College
05.2017
Skills
- Training and coaching
- Strategic Thinking
- Customer Focus
- Visual Management
- Team Building and Motivation
- Conflict resolution techniques
- Computer Skills
Certification
- CPR/AED Certification
Timeline
Dispatch/Office Lead
Durham Bus Company
10.2023 - Current
Club Manager
Anytime Fitness
06.2022 - 10.2023
Health Collections Rep/Assist Mentor
State Collections Service
08.2014 - 06.2022
Assistant Manager
Yankee Candle Co.
09.2013 - 08.2014
Bachelor of Science - Business Management
Rasmussen College
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