Summary
Overview
Work History
Education
Skills
Timeline
Generic

D'Vasia Holden

Huntsville,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.

Overview

10
10
years of professional experience

Work History

Agent Services Representative

Verizon Wireless
05.2022 - 11.2023
  • Providing concise and accurate solutions to customers for inbound and outbound calls
  • Maintain knowledge of current company policies, procedures, and promotions
  • Assist with bill inquiries, technical support for devices, and create accurate quotes for products and services
  • Responded proactively and positively to rapid change.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Dietary Nutritionist

Huntsville Hospital Health System
11.2021 - 05.2022
  • Speak with patient, take they food order go over there diet, log in their calories
  • Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
  • Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
  • Optimized athletes'' performance by creating sports-specific meal plans based on individual goals and requirements.
  • Increased awareness of specialized diets, such as gluten-free or vegan options, through informative presentations and consultations.
  • Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
  • Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
  • Improved clients'' overall health by developing personalized nutrition plans tailored to their needs.

Caregiver/Personal Assistant

ALWAYS THERE IN-HOME CARE INC.
10.2018 - 04.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Agent/Customer Service

AT&T
05.2019 - 06.2021
  • Process payments, assist customers with television, internet, and wireless service orders
  • Recognize consumer needs in increase client retention and make suitable rate/product recommendations
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Informed clients of policies and procedures.

Cashier/Money Center Associate

Wal-Mart
04.2017 - 04.2019
  • Assist customers with processing payments and handling returns
  • Support customers with questions about merchandise, store policies, and ongoing promotions
  • Resolve customer complaints while prioritizing customer satisfaction

Crew Member

Burger King
05.2016 - 03.2017
  • Prepare food orders according to company standards in an efficient manner
  • Greet customers and take orders accurately
  • Operate cash registers, handle money, and process credit/debit card transactions

Daycare Assistant

B's Quality Care
04.2014 - 11.2016
  • Establish and enforce schedules/routines, assist with feeding and grooming children
  • Provide support to lead facilitators with helping children discover new interest while maintaining a safe, fun environment
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.

Education

No Degree - Dental Assistant

Ross Medical Education Center
Huntsville, AL
07.2018

High School Diploma -

Lee High Scool
Huntsville, AL
05-2017

Skills

  • Critical Thinking & Problem Solving
  • Efficient at Meeting Deadlines
  • Strong Leadership Skills
  • Computer Literacy & Productivity Software
  • Willingness to Learn New Skills
  • Strong negotiation skills
  • Call center experience
  • Conflict Resolution
  • Microsoft Outlook
  • Customer Service
  • Follow-up skills
  • Payment Processing

Timeline

Agent Services Representative

Verizon Wireless
05.2022 - 11.2023

Dietary Nutritionist

Huntsville Hospital Health System
11.2021 - 05.2022

Agent/Customer Service

AT&T
05.2019 - 06.2021

Caregiver/Personal Assistant

ALWAYS THERE IN-HOME CARE INC.
10.2018 - 04.2022

Cashier/Money Center Associate

Wal-Mart
04.2017 - 04.2019

Crew Member

Burger King
05.2016 - 03.2017

Daycare Assistant

B's Quality Care
04.2014 - 11.2016

No Degree - Dental Assistant

Ross Medical Education Center

High School Diploma -

Lee High Scool

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D'Vasia Holden