Hi, I’m
D'Vaughn Mason
Lake Ridge,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
27
years of professional experience
Work History
Velocity CondosWashington, DC
Lead Concierge
06.2020 - Current
Job overview
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
Ethical EquationsClayton, NJ
Cash Control Coordinator
01.2003 - Current
Job overview
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Foot LockerHouston, TX
Assistant Manager
06.2001 - 01.2003
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
The Gap OutletHouston, TX
Lead Cashier
05.1998 - 06.2001
Job overview
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
Education
Texas A&M UniversityCollege Station, TX
No Degree from Accounting Technology And Bookkeeping
Lamar High SchoolHouston, TX
High School Diploma
05.1995
Skills
- Childcare Arrangement
- Interpretation and Translation Services
- Luggage Handling
- Maintaining Privacy
- Multitasking Abilities
- Analytical and Critical Thinking
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Attention to Detail
- Teamwork and Collaboration
- Active Listen
- Scheduling and Coordinating
- Product and Service Knowledge
Timeline
Lead Concierge
Velocity Condos
06.2020 - Current
Cash Control Coordinator
Ethical Equations
01.2003 - Current
Assistant Manager
Foot Locker
06.2001 - 01.2003
Lead Cashier
The Gap Outlet
05.1998 - 06.2001
Texas A&M University
No Degree from Accounting Technology And Bookkeeping
Lamar High School
High School Diploma
Similar Profiles
Alexis BurkheadAlexis Burkhead
Board Member at Briarwick Condos AssociationBoard Member at Briarwick Condos Association
Karen LeathKaren Leath
Property Manager at Laurel Condos LLCProperty Manager at Laurel Condos LLC
Kate FrankensteinKate Frankenstein
Customer Service Representative at Great Ocean Condos and HomesCustomer Service Representative at Great Ocean Condos and Homes
Qazi NadeemQazi Nadeem
Senior IT Project Manager at Cape Fox Government ServicesSenior IT Project Manager at Cape Fox Government Services
Diane WilsonDiane Wilson
Manager, Forum Content and Training at Entrepreneurs’ OrganizationManager, Forum Content and Training at Entrepreneurs’ Organization