Contributed to the development of department-wide policies, procedures, and protocols aimed at enhancing operational effectiveness.
Enhanced emergency response efficiency by streamlining communication and coordination between paramedics.
Evaluated emerging trends and new technologies in the field of emergency medical services to ensure that the team remained at the forefront of best practices.
Ensured compliance with all state and federal regulations for EMS operations, maintaining a flawless safety record.
Mentored junior paramedics, fostering professional growth and development within the team.
Facilitated continuing education opportunities for paramedic staff, promoting a culture of continuous learning and professional development.
Paramedic
Allegiance Mobile Health
02.2017 - 02.2023
Applied advanced airway management techniques to secure patient airways in critical situations.
Stabilized patients by providing wound care, splinting fractures, and managing airway obstructions.
Operated defibrillators to provide life-saving electrical therapy during cardiac emergencies.
Executed rapid trauma assessment procedures to identify life-threatening conditions.
Utilized portable ECG machines to monitor patients' heart activity during emergency transport.
Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
Transferred patients safely and securely to medical facilities for continued care.
Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
Fire Fighter
Killeen Fire Department
08.2016 - 02.2020
Responded to emergencies by operating fire suppression equipment.
Coordinated with fellow firefighters to execute strategic firefighting plans.
Performed routine maintenance on firefighting apparatus to ensure operational status.
Provided education to community members on fire prevention measures.
Administered first aid for injured individuals at emergency scenes.
Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
Reduced fire hazards within the community by conducting thorough building inspections and recommending preventive measures.
Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Promoted a culture of safety within the fire department by adhering to established protocols in both routine activities and emergency situations.
Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
Led successful search-and-rescue missions to locate missing persons or trapped individuals during fires or natural disasters.
Checked fire and life safety systems and equipment for proper placement at properties.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Directed evacuations during fires and emergencies to avoid fatalities, injuries, and panic.
Contributed to a positive work environment for all crew members by consistently demonstrating leadership qualities, professionalism, and dedication to duty.
Developed strong relationships with fellow first responders by participating in joint training exercises and supporting mutual aid agreements.
Completed timely administrative tasks such as record-keeping, report writing, budget monitoring, or personnel evaluations to support department operations.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Strengthened public safety awareness through educational presentations, workshops, and community outreach events.
Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
Acted quickly to contain hazardous chemicals likely to catch fire, leak, or spill.
Streamlined communication between firefighters and command staff during incidents with clear radio procedures and incident reporting protocols.
Collaborated with local law enforcement agencies to ensure smooth coordination during emergency operations and disaster responses.
Participated actively in physical fitness programs aimed at maintaining peak performance levels required for firefighting duties.
Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Trained new firefighters to comply with safety protocols and equipment usage.
Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
ER Technician
Seton Medical Center Austin
01.2017 - 01.2020
Assisted with resuscitation, CPR, and emergency airway procedures.
Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
Carried out phlebotomy procedures and watched for adverse reactions.
Quickly responded to codes and cardiac monitor alarms.
Worked with nurses to assess patients and prepare for tests and procedures.
Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
Safely transported patients by wheelchair, stretcher, or bed to other units.
Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
Educated patients on discharge instructions comprehensively, empowering them in their own health management efforts upon leaving the facility.
Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
Attended regular training sessions to stay current on best practices within emergency medicine field.
Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
Operated medical equipment proficiently, optimizing its use for diagnostic purposes or patient monitoring.
Assisted medical professionals with diagnostic procedures, contributing to accurate diagnoses and appropriate treatment plans.
Expedited admissions process by gathering essential information from incoming patients, enabling prompt care delivery.
Streamlined communication between medical staff, enhancing collaboration and improving patient outcomes.
Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
EMT-Basic
Acadian Ambulance
09.2017 - 09.2019
Utilized patient care reporting software to document and manage medical records accurately.
Executed trauma care procedures, minimizing injury impact and preparing patients for hospital treatment.
Assessed patients' conditions quickly, determining necessary medical interventions on the spot.
Responded promptly to emergency calls, providing immediate care and transport to medical facilities.
Managed airway obstructions using specialized techniques, maintaining patient breathing.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Evaluated patient histories to assess and prioritize levels of care.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Administered CPR, oxygen and other life-saving medical treatments.
Assisted with lifting and moving patients.
Assessed medical conditions of patients in pre-hospital settings.
Responded to 911 calls for medical emergencies.
Transported patients to medical facilities and provided transportation to follow-up appointments.
Handled patient transfers from one medical facility to another.
Delivered emotional support to patients and families.
Followed all safety protocols and took necessary precautions while providing care.
Trained new EMTs on proper protocols and procedures.
Collaborated with medical doctors and other healthcare professionals.
Observed patient behavior to report changes to medical personnel.
Immobilized patient for placement on stretcher and ambulance transport.
Customer Service Representative
Aegis People Support
01.2014 - 02.2016
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.