Devan Vincent
Owatonna,MN
Summary
Dedicated and detail-oriented HR professional with experience in full-cycle recruiting, employee relations, benefits administration, and compliance. Adept at managing administrative support tasks and building effective relationships across departments to foster a positive organizational culture. Seeking a Human Resources position to leverage my diverse experience and HR education to contribute to company growth and employee success.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator
Federated Insurance
04.2023 - Current
- Provide administrative support to Marketing Representatives in managing a profitable book of business, with a focus on customer service and relationship-building.
- Act as the primary point of contact for policyholders and prospects, assisting with inquiries related to Property and Casualty and Life/DI products.
- Streamline daily tasks including document preparation, correspondence, meeting scheduling, and report generation, ensuring timely and accurate execution.
- Coordinate follow-up with clients and internal teams to ensure satisfaction and adherence to company standards, helping to maintain a strong customer retention rate.
HR Recruiter
AmesburyTruth
10.2021 - 03.2023
- Managed full-cycle recruitment for various roles, including sourcing, screening, interviewing, and onboarding new hires.
- Collaborated with hiring managers and supervisors to ensure effective communication and timely decision-making throughout the recruiting process.
- Led staffing meetings and maintained regular communication with departments to review hiring needs, candidate feedback, and recruitment strategies.
- Developed and executed recruiting campaigns, including planning job fairs, networking with community organizations, and establishing partnerships with local schools.
- Administered employee leave requests, payroll processing, and benefits administration, including open enrollment for health benefits, retirement plans, and other employee services.
Order Entry Certified Pharmacy Technician (CPhT)
AlixaRx
05.2021 - 08.2021
- Ensured accurate and timely processing of medication orders, communicating with various stakeholders, including nursing facilities, insurers, and prescribers.
- Worked closely with internal teams to resolve issues and improve processes, contributing to overall operational efficiency.
- Provided customer service support, maintaining strong relationships and addressing inquiries effectively.
- Played a key role in promoting open communication between departments, demonstrating a collaborative work style.
Certified Pharmacy Technician (CPhT)
Mayo Clinic
12.2017 - 08.2020
- Assisted in providing optimal pharmaceutical care, including the preparation and distribution of medications in compliance with regulatory standards.
- Collaborated with pharmacists and other healthcare professionals to maintain medication inventory and ensure safe medication handling.
- Managed controlled substances distribution, ensuring compliance with policies and regulations.
- Demonstrated strong attention to detail and teamwork in a high-pressure environment, ensuring smooth operational workflows.
Assistant Manager
Tilly's World of Jeans and Tops
02.2017 - 11.2017
- Led a team of associates, focusing on employee performance, development, and achieving store goals.
- Assisted with recruitment and onboarding processes, ensuring new hires were integrated into the team and trained effectively.
- Supported daily operations, including inventory management and visual merchandising, while maintaining high standards of customer service.
- Contributed to improving operational processes by collaborating with management to address challenges and implement solutions.
Assistant Manager
Famous Footwear
03.2016 - 01.2017
- Managed day-to-day store operations, including training, employee development, and maintaining team performance.
- Assisted with recruitment and onboarding, ensuring the smooth integration of new team members into store operations.
- Provided guidance and mentorship to associates, supporting their professional growth and improving customer service delivery.
- Helped improve operational efficiency through problem-solving and collaboration with the management team.
Store Manager
PacSun
02.2014 - 02.2016
- Led recruitment, hiring, and training for all store employees, ensuring a high-performing team and a positive work environment.
- Managed daily store operations, including sales performance, inventory control, and compliance with company policies.
- Assisted with performance evaluations, providing feedback to team members and identifying areas for improvement.
- Oversaw operational issues such as cash handling, shrinkage control, and meeting store financial targets.
Education
Bachelor of Science - Human Resource Management
Metropolitan State University
Saint Paul, MN05-2026
Skills
- Microsoft Office Proficiency
- Problem-solving
- Decision-making
- Cross-functional collaboration
- Adherence to high customer service standards
- Technical Proficiency
- Strong Interpersonal Skills
- Effective Leadership
- Prioritization Skills
- Quality-Focused
- Meticulous Attention
Timeline
Customer Service Coordinator
Federated Insurance
04.2023 - Current
HR Recruiter
AmesburyTruth
10.2021 - 03.2023
Order Entry Certified Pharmacy Technician (CPhT)
AlixaRx
05.2021 - 08.2021
Certified Pharmacy Technician (CPhT)
Mayo Clinic
12.2017 - 08.2020
Assistant Manager
Tilly's World of Jeans and Tops
02.2017 - 11.2017
Assistant Manager
Famous Footwear
03.2016 - 01.2017
Store Manager
PacSun
02.2014 - 02.2016
Bachelor of Science - Human Resource Management
Metropolitan State University
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