Dvora Mordehay
Rego Park,New York
Summary
Dedicated and passionate professional with a strong commitment to delivering exceptional customer service, and ensuring efficient operation. Seeking a role where I can leverage my strong skills. Eager to attribute my positive attitude and problem-solving skills to contribute to the success of a thriving company.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Gotham Footcare
07.2023 - 09.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Medical Biller
Emmanuel Internal Medicine
05.2021 - 06.2023
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Delivered timely and accurate charge submissions.
- Collected payments and applied to patient accounts.
Pharmacist Technician
Rey Pharmacy
01.2019 - 04.2021
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Collaborated with pharmacists to ensure accurate medication dispensing for optimal patient outcomes.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Front Desk Receptionist
Medex Diagnostic & Treatment Center
02.2016 - 11.2018
- Scheduled, coordinated and confirmed appointments and meetings.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
No Degree - Psychology
Adelphi University
Garden City, NYSkills
- Time Management
- Listening Skills
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Verbal and written communication
- Work Prioritization
- Teamwork and Collaboration
Languages
Hebrew
Native or Bilingual
Russian
Native or Bilingual
Timeline
Front Desk Receptionist
Gotham Footcare
07.2023 - 09.2024
Medical Biller
Emmanuel Internal Medicine
05.2021 - 06.2023
Pharmacist Technician
Rey Pharmacy
01.2019 - 04.2021
Front Desk Receptionist
Medex Diagnostic & Treatment Center
02.2016 - 11.2018
No Degree - Psychology
Adelphi University
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