Dwacia Myree Ancrum
Garland
Summary
To obtain a job in retailing or Customer service
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Front End Customer Service Associate
Little Caesars Pizza
04.2023 - 07.2024
- Prepared and cook to order pizza and a variety of other foods by operating large-volume cooking equipment
- Took orders from customers and serve patrons at the counters or tables including receiving payment
- Maintained sanitation, health and safety standards in work areas
- Verified food meets quality and quantity expectations
- Cleaned, stocked and restocked workstations and display cases
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Bath & Body Works Inc.
01.2022 - 07.2022
- Supported delivering sales plan through selling effectiveness
- Consistently executed goals to the selling model
- Met selling goals expectations during scheduled shifts
- Built highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e mail
- Supported replenishment activities that keep the store full and abundant
- Assisted with floor sets, window changes, visual presentations, and signage placements
- Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
Customer Service Representative
TeleDirect
01.2021 - 12.2021
- Set appointments with multiple medical facilities and law offices
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information for a variety of companies.
Floor Assistant
Macy’s
11.2020 - 01.2021
- Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
- Aided in visual merchandising efforts, creating visually appealing displays that showcased products effectively.
- Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
- Assisted in maintaining a clean and organized store environment, contributing to a positive shopping experience for customers.
- Provided timely assistance to customers, addressing their inquiries and resolving any issues or concerns.
- Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
Catering Server
Marriot International
06.2018 - 08.2019
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Enhanced guest experience by providing exceptional service during catered events.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Arranged linens and table settings according to seating plan and event theme.
- Utilized proper food handling techniques to establish safety and quality of food served.
Front End Team Member
Arby's
06.2017 - 01.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adapted quickly to menu changes or promotions, effectively communicating updates to customers during their order process.
- Adhered to company policies for food handling and safety, reducing potential risks to customers and staff members.
- Managed high volumes of orders during peak periods without compromising quality or speed of service delivery.
- Worked closely with kitchen staff members to address any food preparation concerns or special requests from customers.
- Participated in team meetings and aided in improving store performance metrics.
Bear Builder
Build-A-Bear
10.2024 - Current
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
- Monitored guest safety during events by adhering to venue policies and identifying potential hazards before they became an issue.
- Handled guest inquiries with professionalism and courtesy, promoting a positive image of the company.
- Maintained clean and organized event spaces, creating a comfortable environment for guests to enjoy.
Education
Bachelor of Science - Political Science
Norfolk State University
Norfolk, VA12-2025
Skills
- Strong work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
- Appointment scheduling
- Strong interpersonal skills
- Problem-solving
- Attention to detail
- Inbound call management
Timeline
Bear Builder
Build-A-Bear
10.2024 - Current
Front End Customer Service Associate
Little Caesars Pizza
04.2023 - 07.2024
Sales Associate
Bath & Body Works Inc.
01.2022 - 07.2022
Customer Service Representative
TeleDirect
01.2021 - 12.2021
Floor Assistant
Macy’s
11.2020 - 01.2021
Catering Server
Marriot International
06.2018 - 08.2019
Front End Team Member
Arby's
06.2017 - 01.2020
Bachelor of Science - Political Science
Norfolk State University
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