Salesforce
DWAIN BUTLER
TECHNOLOGY PRODUCT & DELIVERY MANAGEMENT LEADER
ALLEN,TX
Summary
Strategic-thinking leader with 17 years of industry experience specializing in transforming underperforming organizations into top revenue producers. Skilled in guiding teams through product and software lifecycles, delivering exceptional client services with a focus on user adoption and client success. Proven track record of implementing strategic initiatives across platforms, resulting in operational efficiency improvements of up to 40%.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
PRODUCT DELIVERY MANAGER
Invited Clubs
06.2023 - Current
- Streamlined IT functions across a diverse team of 25 onshore and offshore members, enhancing project delivery efficiency by 30% through improved processes within 6 months.
- Developed comprehensive business cases for Salesforce and Azure initiatives, ensuring alignment with strategic goals and budget compliance of $2.5 million within six months.
- Fostered a culture of transparency and accountability through regular stakeholder updates, significantly improving relationships with stakeholders, project alignment, and outcomes.
- Managed and mentored a diverse team of PMs, driving a culture of continuous improvement that resulted in a 30% increase in project success rates within 6 months.
SALESFORCE PROGRAM MANAGER
Invited Clubs
06.2022 - 10.2023
- Led a team of 10 onshore and offshore members to plan and deliver complex Salesforce development for membership sales, resulting in a 40% increase in operational efficiency.
- Developed a strategic Salesforce roadmap in collaboration with Sales and Marketing partners, driving a 25% increase in sales efficiency within 6 months by aligning key processes.
- Drove the adoption of SDLC methodologies, resulting in a 40% increase in project delivery quality within 6 months by streamlining scope, prioritization, and escalation processes.
IT PROJECT MANAGER II/PROGRAM MANAGER
Siepe, Inc.
11.2020 - 06.2022
- Led a cross-functional team of 20 in optimizing client onboarding for Azure and AWS infrastructures, resulting in a 30% increase in client satisfaction scores within 6 months.
- Optimized onboarding framework, enhancing resource utilization and reducing time-to-value by 50% within 6 months, leading to improved project delivery timelines.
- Established measurable KPIs for program performance, forecasting, tracking, and accountability that increased onboarding success by 45% annually.
ENTERPRISE PROJECT MANAGER
EZLYNX
11.2019 - 11.2020
- Drove a 10-man cross-functional team collaboration to optimize AMS/CRM onboarding, significantly improving project delivery timelines and enhancing overall customer experience.
- Enhanced customer journey mapping to support onboarding for a $2M enterprise portfolio, accelerating project delivery timelines and satisfaction.
ENTERPRISE PROJECT MANAGER
PAVASO
10.2017 - 10.2019
- Developed and managed project plans using Agile methodologies, optimizing resource allocation and timelines for successful project delivery.
- Led cross-functional teams to implement large-scale IT projects, ensuring alignment with organizational objectives and stakeholder needs.
PRODUCT MANAGER
ESTECH SYSTEMS, Inc. (ESI)
08.2013 - 10.2017
- Collaborated with cross-functional teams to define product requirements, resulting in enhanced user experience and satisfaction.
- Managed product lifecycle from ideation to launch, ensuring alignment with market needs and organizational goals.
NETWORK PROJECT ENGINEER
VERIZON BUSINESS
06.2008 - 08.2013
- Designed and implemented network solutions to enhance connectivity and optimize performance across various customer sites.
- Managed project timelines and coordinated resources to ensure successful deployment of network infrastructure upgrades.
Education
Bachelor of Science - Computer Information Systems
Tarleton State University
Stephenville, TX01-2008
Certification
Scrum Master Certification
Accomplishments
- Achieved 360K+ Annual Savings for Invited Clubs IT by introducing database infrastructure improvements, eliminating redundancies and strategically segmenting resources.
- Led the transformation of Invited Clubs IT Operations by Migrating IT to Services Now as its new preferred ITOM and ITSM platform
- Achieved 250K in Invited Clubs Membership sales within 6 months by introducing a successful Online Membership Sales Platform, increasing client satisfaction by eliminating sales rep interaction for instant services.
- Drove a consistent 45% in annual revenue growth in client onboarding by implementing a Presales Engineering Calculator. Empowering Siepe to quantify the value and impact of presales efforts on a business's revenue and overall success.
Skills
Product lifecycle management
undefinedSoftware
Jira/Confluence
ServiceNow
Microsoft Excel
PowerBI
Microsoft Visio
Microsoft PowerPoint
Azure
AWS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programs401k matchHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursPaid sick leaveStock Options / Equity / Profit SharingTimeline
Scrum Master Certification
08-2023
PRODUCT DELIVERY MANAGER
Invited Clubs
06.2023 - Current
SALESFORCE PROGRAM MANAGER
Invited Clubs
06.2022 - 10.2023
Six Sigma Green Belt (CSSGB)
11-2020
IT PROJECT MANAGER II/PROGRAM MANAGER
Siepe, Inc.
11.2020 - 06.2022
ENTERPRISE PROJECT MANAGER
EZLYNX
11.2019 - 11.2020
ENTERPRISE PROJECT MANAGER
PAVASO
10.2017 - 10.2019
Project Management Certification
08-2014
PRODUCT MANAGER
ESTECH SYSTEMS, Inc. (ESI)
08.2013 - 10.2017
NETWORK PROJECT ENGINEER
VERIZON BUSINESS
06.2008 - 08.2013
Bachelor of Science - Computer Information Systems
Tarleton State University
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