Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Dwain Hylton

Arlington,TX

Summary


Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA Dispatch Certified with excellent safety record. Trained in flight line operations and equipment operation.


My Objective is to further expand my portfolio by becoming a Southwest Airlines Customer Service Supervisor.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ramp Agent

Southwest Airlines
01.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for given flights.

Truck Driver

Am Trucking
01.2021 - 11.2023

Manager/ Owner

A+ Moving Services
10.2020 - 12.2021


  • Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
  • Developed and executed strategic marketing plans for increased brand visibility and customer acquisition.


Team Lead/ Supervisor

Bellhops Moving
10.2018 - 10.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

FAA DISPATCH CERTIFICATE - Aviation Dispatch

Institute of Flight Operations And Dispatch (IFOD)
Irving
09-2023

Associate of Arts - General Studies

Herbert Morrison
Montego Bay, Jamaica
07-2016

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Safety procedures compliance
  • Aircraft tug operation
  • Safety procedures
  • Attention to detail
  • Driven and determined
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Accomplishments

Created Radio Etiquette Course which is now being used for New Hire training Below The Wing.

Certification

FAA Aircraft Dispatch

Timeline

Ramp Agent

Southwest Airlines
01.2024 - Current

Truck Driver

Am Trucking
01.2021 - 11.2023

Manager/ Owner

A+ Moving Services
10.2020 - 12.2021

Team Lead/ Supervisor

Bellhops Moving
10.2018 - 10.2020

FAA Aircraft Dispatch

FAA DISPATCH CERTIFICATE - Aviation Dispatch

Institute of Flight Operations And Dispatch (IFOD)

Associate of Arts - General Studies

Herbert Morrison
Dwain Hylton