Dwain Hylton
Arlington,TX
Summary
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA Dispatch Certified with excellent safety record. Trained in flight line operations and equipment operation.
My Objective is to further expand my portfolio by becoming a Southwest Airlines Customer Service Supervisor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ramp Agent
Southwest Airlines
01.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for given flights.
Truck Driver
Am Trucking
01.2021 - 11.2023
Manager/ Owner
A+ Moving Services
10.2020 - 12.2021
- Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
- Developed and executed strategic marketing plans for increased brand visibility and customer acquisition.
Team Lead/ Supervisor
Bellhops Moving
10.2018 - 10.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
FAA DISPATCH CERTIFICATE - Aviation Dispatch
Institute of Flight Operations And Dispatch (IFOD)
Irving09-2023
Associate of Arts - General Studies
Herbert Morrison
Montego Bay, Jamaica07-2016
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Attention to detail
- Driven and determined
- Conflict resolution
- Customer focus
- Coaching and mentoring
Accomplishments
Created Radio Etiquette Course which is now being used for New Hire training Below The Wing.
Certification
FAA Aircraft Dispatch
Timeline
Ramp Agent
Southwest Airlines
01.2024 - Current
Truck Driver
Am Trucking
01.2021 - 11.2023
Manager/ Owner
A+ Moving Services
10.2020 - 12.2021
Team Lead/ Supervisor
Bellhops Moving
10.2018 - 10.2020
FAA Aircraft Dispatch
FAA DISPATCH CERTIFICATE - Aviation Dispatch
Institute of Flight Operations And Dispatch (IFOD)
Associate of Arts - General Studies
Herbert Morrison
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