Automotive repair and rebuilding
Dwain Smith
Columbiana,OH
Summary
Retail parts sales manager Authorized to work in the US for any employer
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
NAPA Auto Parts
09.2024 - Current
- 1
- Oversaw and manager retail automotive parts store
- 2
- Controlled and handled inventory
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Service Writer
Pep Boys Auto Service & Tire
01.2024 - 08.2024
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Provided job status reports to promote quick and accurate service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Commercial Sales Manager
AutoZone
06.2023 - 01.2024
- Receive and place orders for commercial customers.I also track down and order speacial order parts for clients .I also manage my clients commercial accounts
- Motivated team to meet and exceed sales goals.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Provided local market insight and identified trends.
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Responded to customer feedback in professional and constructive way.
- Analyzed sales data and developing strategies and action plans.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Parts Sales Manager
AutoZone
08.2021 - 03.2022
- Customer service and sales as well as stocking and price changes
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Ordered parts for customers, repair shops.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Assistant Manager
NAPA Auto Parts
03.2019 - 08.2021
- Inventory prep,price changes,customer service, cashier .comercial customer service..checking in orders.overseeing front end staff and deliveries
Auto Parts Sales
NAPA Auto Parts
06.2017 - 03.2019
- Parts sales
- Stocking
- Receiving orders
- Inventory control
- Register auditsClosing and opening the store
Millwork Sales Specialist
Lowe's Home Improvement
03.2017 - 08.2018
- Placed orders for customers based on contractor information
- Assisted customers on purchases of doors and windows as well as home improvement purchases
- Coordinated with shippers and installers to install customer orders
Dept manager
Walmart
04.2015 - 04.2017
- Dept manager of Automotive., pet department.,and Homelines department
Construction Manager
R.E. Evans builders
04.2000 - 01.2015
- Performed all forms of residential construction focusing mainly on additions of kitchens and baths.We also constructed complete new home builds and pole buildings
Lumber Yard Manager
84 Lumber Company
03.2000 - 01.2003
- Oversaw building of customer loads and returns Controlled inventory and placed orders to keep inventory up to limits
- Oversaw shipment scheduling and coordinated shipments to customers
Education
Some college - Business Management
Kent State University at Salem
Salem, OHNone - Buisness
Kent State University At Salem
Salem, OH12.2012
High school diploma - undefined
West Branch High School
Beloit, OH06.1985
Skills
- Customer service
- Landscape Maintenance
- Merchandising
- Management
- Organizational skills
- Hand tools
- Roofing
- Sales management
- Trim Carpentry
- Mechanical Knowledge
- Supervising Experience
- POS
- Inventory
- Outside sales
- Quality control
- Sales Management
- Handyman
- Assistant Manager Experience
- Mentoring
- Data Entry
- Automotive repair
- Fabrication
- Plumbing
- Electrical Experience
- Construction Management
- Forklift
- Construction
- Cash register
- Sales Experience
- Inventory control
- Mechanical knowledge
- Drywall
- Supervising experience
- Leadership
- Sales
- Store management
- Facilities Maintenance
- Assistant manager experience
- Leadership Experience
- Customer Service
- Carpentry
- Retail sales
- Communication skills
- Welding
- Personnel development
- Hourly shift management
- Operational budgeting
- Store operations oversight
- Store opening and closing
- Marketing and promotions
- Supply chain management
- Multitasking and organization
- Sales promotions
- Customer service management
- Customer relations
- Reliable
- Supply ordering
- Operations management
- Accurate cash handling
- Bank deposit procedures
- Retail inventory management
- Retail merchandise quality standards
Certification
Ohio driver license, 12/01/22, 12/01/25
Additional Information
16 years of residential construction. Worked with framing, drywall, electrical, brick work, roofing, siding, etc.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceInterests
Timeline
Store Manager
NAPA Auto Parts
09.2024 - Current
Service Writer
Pep Boys Auto Service & Tire
01.2024 - 08.2024
Commercial Sales Manager
AutoZone
06.2023 - 01.2024
Parts Sales Manager
AutoZone
08.2021 - 03.2022
Assistant Manager
NAPA Auto Parts
03.2019 - 08.2021
Auto Parts Sales
NAPA Auto Parts
06.2017 - 03.2019
Millwork Sales Specialist
Lowe's Home Improvement
03.2017 - 08.2018
Dept manager
Walmart
04.2015 - 04.2017
Construction Manager
R.E. Evans builders
04.2000 - 01.2015
Lumber Yard Manager
84 Lumber Company
03.2000 - 01.2003
High school diploma - undefined
West Branch High School
Some college - Business Management
Kent State University at Salem
None - Buisness
Kent State University At Salem
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