Dwain Smith
Columbiana,OH
Summary
Dynamic sales professional with extensive experience at AutoZone and Napa Auto Parts, excelling in customer relationship management and strategic sales development. Proven track record in lead generation and conflict resolution, consistently driving customer satisfaction and loyalty. Expertise in optimizing inventory management and enhancing visual merchandising to significantly boost sales performance. Committed to leveraging skills to contribute to organizational growth and success.
Overview
4
4
years of professional experience
Work History
Customer Salesperson
Ace Hardware Stores
06.2025 - Current
- Assisted customers with product selection and provided recommendations.
- Maintained accurate inventory levels and restocked shelves as needed.
- Collaborated with team members to ensure store cleanliness and organization.
- Handled customer inquiries and resolved issues promptly and professionally.
- Engaged customers with friendly service to enhance shopping experience.
- Developed key customer relationships to increase sales.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Store Manger
NAPA Auto Parts - Genuine Parts
09.2024 - 01.2025
- Managed daily store operations and ensured a positive customer experience.
- Oversaw inventory management and restocked products as needed.
- Trained and supervised staff on store policies and procedures.
- Assisted customers with product selection and provided technical advice.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Coordinated promotional events to drive store traffic and engagement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Automotive Service Writer
Pep Boys Auto Parts & Service
01.2023 - 08.2024
- Greeted customers and assessed service needs effectively.
- Scheduled appointments and coordinated service timelines efficiently.
- Prepared detailed work orders for technicians to follow.
- Communicated service recommendations clearly to customers.
- Collaborated with technicians to ensure timely service delivery.
- Maintained a clean and organized service area for optimal workflow.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Observed and managed repair time to accelerate return of vehicle to customer.
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
- Greeted customers and answered inquiries about services offered.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Processed payments from customers in accordance with company policies.
- Explained repair procedures and pricing options to customers in a clear manner.
- Ordered parts from suppliers as needed.
- Recorded customer information, vehicle mileage, and details of services performed.
Commercial Sales Manager
AutoZone
03.2022 - 01.2023
- Analyzed market trends to identify new business opportunities.
- Collaborated with store managers to optimize inventory levels and product displays.
- Managed customer relationships to ensure satisfaction and loyalty.
- Maintained effective customer communications and built strong customer relationships.
- Analyzed competitor markets and reviewed trends.
- Visited and investigated local companies to determine and meet exact needs.
- Generated leads through cold calling, emailing, attending trade shows, and other methods.
- Researched industry trends and competitive landscape to inform sales strategy.
- Established pricing policies and negotiated contracts with vendors and customers.
- Maintained relationships with existing clients by providing superior customer service.
Owner
Wicked Automotive Detailing
06.2021 - 03.2022
- Managed daily operations and ensured efficient workflow across all areas.
- Developed and implemented business strategies to enhance customer engagement.
- Oversaw inventory management and maintained optimal stock levels.
- Cultivated positive relationships with suppliers and vendors for better collaboration.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Oversaw budgeting and financial management.
Education
High School Diploma -
West Branch High School
06-1985
Skills
- Customer relationship management
- Stock management
- Visual merchandising
- Technical service recommendations
- Lead generation
- Conflict resolution
- Cross-selling products and services
- Sales strategy development
- Customer engagement
- Customer relationship building
- Relationship building
- Customer care
- Customer service
- Complaint handling
- Social selling
- Relationship selling
- Business development
- Account management
- Closing techniques
- Territory management
- Follow-up communications
- Customer loyalty programs
- Customer relations
- Product merchandising
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 6 staff members.
Timeline
Customer Salesperson
Ace Hardware Stores
06.2025 - Current
Store Manger
NAPA Auto Parts - Genuine Parts
09.2024 - 01.2025
Automotive Service Writer
Pep Boys Auto Parts & Service
01.2023 - 08.2024
Commercial Sales Manager
AutoZone
03.2022 - 01.2023
Owner
Wicked Automotive Detailing
06.2021 - 03.2022
High School Diploma -
West Branch High School
References
References available upon request.
Education and Training
other
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