Dwain trent
Veterans Treatment Court Coordinator
Florence,SC
Summary
Accomplished Human Resource Specialist with expert knowledge of all functional areas of Administrative Services in the areas of Personnel, Budget Reports and Professional Training.
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Senior Food Operations Manager
U.S. Army
01.2016 - 09.2020
- Demonstrates exceptional stamina, and mental toughness, which motivates soldiers to accomplish assigned task above standards
- Oversaw training of more than 150 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Evaluated market trends and competitor offerings to inform innovative menu development strategies that catered to evolving consumer tastes.
- Developed waste-control policies to maintain profitable operations.
- Developed strong cross-functional relationships with front-of-house staff, ensuring seamless communication between departments.
- Improved food safety standards by implementing new sanitation procedures and staff training initiatives.
- Maintained high employee retention rates by offering competitive compensation packages and creating a positive work culture.
- Cultivated a culture of continuous learning and development among staff members, offering professional growth opportunities through ongoing training programs and workshops.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
Culinary Management Logistics
U.S. Army
01.2012 - 01.2016
- Conducted Class I Operations during the Brigade Field Training Exercise supporting 600 soldiers
- Conducted periodic audits on food storage practices, ensuring compliance with strict health regulations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced overall dining experience by creating and executing diverse, high-quality menus.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Increased customer satisfaction ratings through timely meal preparation and consistent adherence to presentation guidelines.
- Reduced employee turnover rates by fostering a supportive workplace culture focused on collaboration and professional growth opportunities.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Lowered restaurant costs by 90% through creative ingredient sourcing and food waste efficiency.
- Coordinated with nutritionists to develop balanced meal plans that met the unique needs of military personnel during deployment periods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed procurement processes, ensuring timely delivery of fresh ingredients from local suppliers at competitive prices.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Contributed to the overall success of military operations by providing high-quality food services that boosted morale and maintained optimal health levels for personnel.
- Fostered a positive work environment by providing clear communication channels within the culinary team.
- Developed creative recipes tailored to specific dietary needs and preferences of personnel, boosting morale and satisfaction rates.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Evaluated team performance regularly, identifying areas of improvement and implementing appropriate training programs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Led cross-training initiatives among team members to increase versatility in fulfilling multiple roles within the kitchen when necessary.
- Collaborated with fellow Non-Commissioned Officers to plan and execute large-scale catering events for military functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
Logistics Coordinator
U.S. Army
01.2008 - 01.2012
- Coached and mentored Soldiers to be recognized as Battalion Soldiers
- Generated monthly performance reports to track and analyze shipping trends.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Created reports to provide insights into logistics operations and performance.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Managed inventory levels to verify availability of stock for customer orders.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Built and established relationships with staff and vendors.
- Implemented systems and procedures for accurate data collection and reporting.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Improved order accuracy through meticulous data entry and verification processes.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Streamlined inventory management for reduced waste and improved cost control.
Senior Human Resources Manager
US Army
08.2004 - 07.2008
- Developed tailored retention strategies for high-potential employees increasing loyalty commitment levels within the organization.
- Implemented succession planning processes, preparing the organization for future leadership transitions.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Processed employee claims involving performance issues and harassment.
- Distributed employee engagement surveys to identify areas of improvement.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Designed employee surveys to evaluate employee satisfaction.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Optimized performance management systems, ensuring alignment with corporate goals and objectives.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Organized and led staff orientation programs and training to promote collaboration.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
- Conducted thorough job analyses to develop accurate position descriptions and competency profiles.
- Played an instrumental role in M&A activities, effectively integrating teams from different organizations while minimizing disruptions to operations.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Coordinated technical training and personal development classes for staff members.
- Assessed employee knowledge, company strategic plans and market needs to improve training programs.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Education
Bachelor of Arts - Homeland Security/ Emergency Management
University of Arizona Global Campus
Chandler, AZ03.2024
Skills
- Operational protocols
- Food safety protocol
- Training programs
- Nutrition knowledge
- Operational Efficiency
- Purchasing
- Production records
- Team Development
- Quality Control
- Performance Evaluations
- Operations Management
- Interpersonal Communication
- Strategic Planning
- Quality Assurance
- Health Inspections
- Staff Supervision
Professional References
- Cornelius Wright, CIV, US Army, (915)494-4497
- Stephen Reyes, Brigade Food Supervisor, (719)323-7324
- Noel Black, Brigade Food Management, (254)350-883
Education Certifications
- Associates in Criminal Justice, St. Paul's College, 1992, 1995
- Army Sponsorship Training
- Military Instructor Training
- Master Resilience Training
- Support Operations
- Small Group Leader
- Manager of Operations
- Contract Officer Representative
- ServSafe Proctor
- Commander Fitness Trainer
- Master Fitness Trainer
- Unit Prevention Leader
Languages
Spanish
Limited Working
Timeline
Senior Food Operations Manager
U.S. Army
01.2016 - 09.2020
Culinary Management Logistics
U.S. Army
01.2012 - 01.2016
Logistics Coordinator
U.S. Army
01.2008 - 01.2012
Senior Human Resources Manager
US Army
08.2004 - 07.2008
Bachelor of Arts - Homeland Security/ Emergency Management
University of Arizona Global Campus