Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
References
Timeline
Generic

Dwan Hagan

Houston,TX

Summary

Dynamic and results-driven professional with a proven track record at PepsiCo, enhancing store performance and customer satisfaction through innovative sales strategies and effective team leadership. Skilled in automotive diagnostics and adept at fostering strong relationships, I excel in driving sales growth and operational efficiency. Demonstrates exceptional problem-solving abilities and a commitment to excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Reset Team Member

PepsiCo
Houston, US
04.2021 - 10.2021
  • Goal oriented, sensible retail merchandiser with a far reaching mindset to improve store effectiveness and performance through efficient sales and marketing techniques; creatively increase customer base through sound customer relationship; pioneering the workforce towards competency through quality leadership, ability, and a keen intuition
  • Utilized extensive analytical ability to analyze business activities inventing a dynamic strategy that improved sales
  • Spearheaded the talent acquisition and management team that recruited the field operation staff that launched and promoted the products for vendors
  • Directly involved in the development of theft and burglary preventive measures that have saved the company millions of dollars; and was engaged in several investigations that led to the recovery of lost or stolen goods
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Identified opportunities for process improvements within the department.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Inventory Control Specialist

Luby's Fuddruckers Facilities
Houston, US
01.2017 - 01.2020
  • Charge of managing equipment for the restaurants enter new and used equipment into the inventory as needed take call from the restaurants for servicing all equipment per requested
  • Keep the warehouse clean and in compliance with OSHA guidelines shipping and receiving mail and equipment manage contact with vendors

Merchandiser

Home Depot
06.2015 - 10.2018
  • Goal oriented, sensible retail merchandiser with a far reaching mindset to improve store effectiveness and performance through efficient sales and marketing techniques; creatively increase customer base through sound customer relationship; pioneering the workforce towards competency through quality leadership, ability, and a keen intuition
  • Utilized extensive analytical ability to analyze business activities, inventing a dynamic strategy that improved sales.
  • Spearheaded the talent acquisition and management team that recruited the field operation staff that launched and promoted the products for Vendors
  • Directly involved in the development of theft/burglary preventive measures that have saved the company millions of dollars; and was engaged in several investigations that led to the recovery of lost or stolen goods

Welder

Rescar
Channelview, US
01.2013 - 01.2015
  • Mig and Tig Welding
  • Blueprint and Schematic Interpretation
  • Quality Assurance
  • Occupational Health and Safety Management
  • Inventory Management
  • Problem Solving
  • Interpreted blueprints and schematics, and MIG or TIG welded parts as defined in specification sheets
  • Positioned, aligned, and secured parts and assemblies prior to assembly using straightedges, combination squares, calipers, and rulers
  • Monitored fitting, burning, and welding processes to avoid overheating, warping, shrinking, distortion, or expansion of material
  • Examined completed work for defects, and measured pieces with straightedges and templates to ensure conformance with specifications; reported nonconforming material to team leader for quality assurance
  • Uphold and reinforce standards and procedures outlined in safety manuals and occupational health and safety regulations

Hood Technician

10 Minute Oil Change
01.2010 - 01.2013
  • Experience in repair, maintenance and troubleshooting a wide range of automobiles
  • Proficient in diagnosing and repairing vehicles to manufacturer's specifications
  • Effectively explains technical diagnosis and needed repairs
  • Track record of performing quality repair work in accordance to factory standards
  • A sharp individual who efficiently performs system diagnostics and fully computerized troubleshooting

Assistant Manager

Happy Mister Clean
Houston, TX
01.2006 - 01.2010
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g
  • Sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Sales Associates
  • Monitor retail operating costs, budgets and resources
  • Suggest sales training programs and techniques
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Research emerging products and use information to update the store's merchandise
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company's policies and guidelines
  • Act as our store's representative and set an example for our staff
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.

Parts Manager

Autozone
Houston, US
01.1999 - 01.2006
  • Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations
  • Implemented an effective sales plan
  • Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards
  • Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance

Manager

Loop 610
Houston, US
01.1995 - 01.1999
  • Oversee operations in an auto service unit to ensure compliance with quality standards
  • Contact clients and convince them to bring vehicles to their unit for repairs
  • Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
  • Conduct price negotiations with clients to reach a favorable bargain for both management and client
  • Oversee the hiring and training of an effective auto service team
  • Maintain accurate record of all accounts and relevant financial information
  • Monitor inventory to regulate and ensure availability of required vehicle parts
  • Ensure automotive service staff comply with environmental laws and regulations
  • Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
  • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
  • Listen to client complaints and assist in addressing their issues and resolving challenges
  • Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
  • Assign and schedule work duties to auto service staff according to their skills
  • Follow up customers to obtain feedback and ensure they are satisfied with received service
  • Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assessed team member's skil lsets and assigned tasks accordingly for optimal efficiency.

Education

High school diploma - computer technology

Texas school of Business
Houston, TX
05.2006

Skills

  • Automotive Diagnostics
  • Brake Repair
  • Oil Change
  • Transmissions
  • Automotive Repair
  • Network Security
  • Schematics
  • Microsoft Office
  • Microsoft Word
  • Microsoft Power point
  • Microsoft Outlook
  • Microsoft SQL Server
  • Mechanic Experience
  • Blueprint Reading
  • Active Directory
  • Calipers
  • Call center operations
  • Following instructions
  • Flexible schedule
  • Operating Systems
  • Java
  • Fabrication
  • AWS
  • Linux
  • Agile
  • SQL
  • CI/CD
  • APIs
  • Git
  • JavaScript
  • User Interface (UI)
  • MySQL
  • Complaint resolution
  • Cleaning
  • Staff education and training
  • Technical support
  • Adaptability and flexibility
  • Social media expertise
  • Clear communication
  • Up selling techniques
  • Leadership qualities
  • Goal setting and achievement
  • Quality inspections
  • Sales expertise
  • REST
  • XML
  • Management
  • Plano gram
  • Retail management
  • HTML5
  • Van driver
  • Driving
  • Heavy lifting
  • Industrial equipment
  • Customer service
  • Forklift
  • Leadership
  • Sales
  • Analysis skills
  • Warehouse management
  • Supervising experience
  • Manufacturing
  • Marketing
  • Warehouse management system
  • Hospitality
  • Business analysis
  • Property management
  • Woodworking
  • Order fulfillment
  • Supply chain
  • Plumbing
  • Construction
  • Assembly
  • Project management
  • Microsoft Dynamics GP
  • HR sourcing
  • HVAC
  • Computer Support Technician
  • Install computer operating system
  • Computer Repairs
  • Customer services
  • Hoodtech Proficiency
  • Service brake systems
  • Tune-ups
  • Valve cover gaskets
  • Transmission services
  • Diagnostic
  • Freight team
  • Hardware
  • Merchandising
  • Welding
  • Fabrication
  • Repairs on rail tank cars
  • Forklift operator
  • Verbal and written communication
  • Decision-making capacity
  • Money handling
  • Problem-solving

Certification

  • Forklift Certification
  • Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Forklift safety, Proficient, 04/01/21, Best practices and safety hazards in forklift operation

References

References available upon request.

Timeline

Reset Team Member

PepsiCo
04.2021 - 10.2021

Inventory Control Specialist

Luby's Fuddruckers Facilities
01.2017 - 01.2020

Merchandiser

Home Depot
06.2015 - 10.2018

Welder

Rescar
01.2013 - 01.2015

Hood Technician

10 Minute Oil Change
01.2010 - 01.2013

Assistant Manager

Happy Mister Clean
01.2006 - 01.2010

Parts Manager

Autozone
01.1999 - 01.2006

Manager

Loop 610
01.1995 - 01.1999

High school diploma - computer technology

Texas school of Business

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Dwan Hagan