Dwan Harris
Summary
Professional and knowledgeable Administrative Support Clerk offering over 10 years of experience in administrative support and customer service. Dedicated administrative professional with a positive attitude. Detail-oriented team player with strong organizational and decision-making skills. Self-motivated work ethic to perform effectively in independent or team environments. Highly efficient general office support, problem-solving, file control, data entry, client relations and communication skills.
Experience: Knowledge of, and experience with, State, City and County law enforcement, federal programs, laws, regulations, guidelines, and the U.S. Treasury Department's ERA program.
Proficient in MS Word, Excel, Outlook, PowerPoint, Access and the Internet and various proprietary systems (GCIC, NCIC, IReSS and OnPoint).
Overview
16
16
years of professional experience
Work History
Rental Assistance Team Member
Ga Dept. of Community Affairs
07.2021 - Current
- Accessed and used the online application portal to review applications for rent and utility assistance
- Ensured all required documentation submitted was complete and accurate
- Stayed current on all U.S
- Treasury requirements for the ERA program
- Communicated with the Rental Assistance Processor and Utility Specialists regarding any questions related to eligibility and/or documentation for specific applications
- Maintains records and files in appropriate locations
- Reconciled a variety of client inquiries regarding the application process via phone and or email
- Prepared monthly reports
- Responsible for ensuring any barriers to completing the applications and/or technical issues were promptly reported to appropriate parties
- Continuously provided excellent customer service.
Records Technician
Dekalb County Recorders Courts
12.2011 - 10.2013
- Receive, code, scan and electronically record citations and official court documents received from various law enforcement agencies and county departments
- Compile and indexed multiple citations with supporting documentation
- Process re-scheduled citations request (re-sets) and summons
- Prepare citations for rescheduled court dates and forward notices of rescheduled dates
- Retrieve driver's history and vehicle registration information from state agencies
- Identify and analyze court dates processed in error by precincts and/ or finalize all citations in a timely manner
- Enter citations in the automated record-keeping system (SAS) and court documents in online system OnPoint
- Perform database searches to support departments in locating records
- Identify juvenile citations and forward them to State Court for processing
- Process 135 citations daily and or indexed 800 court documents daily
- Review citations for clarity, completeness, and adequacy
- Process Subpoenas and witness correspondence to notify defendants of scheduled hearing and/ or changes in court dates and time.
Data Entry Clerk
Internal Revenue Service
04.2010 - 12.2011
- Entered tax application data into IRS software system
- 1,500 plus keystrokes per minute
- Examined returns, supporting documents, and monetary receipts for completeness and discrepancies
- Monitored and tracked information for sampling requirements prior to transmission to Submission Processing Centers
- Made initial determinations on filing extensions and assigned Employer Identification Numbers
- Processed Power of Attorney requests, resolved and assisted taxpayers with entry discrepancies on basic tax forms
- Used word processing and other software to produce a variety of correspondence in proper format, with responsibility for procedural and grammatical accuracy.
Analyst I
Department of Labor, Office of Foreign Labor Certification, Atlanta National Processing Center
11.2008 - 03.2010
- Managed the Data Entry Process for all incoming Audit Responses into D.O.L
- Case Management System
- Generated approved Audit Extension Letters for extension requests made prior to audit deadlines
- Managed, maintained and updated Records Department automated file tracking system according to established guidelines
- Conducted case file research, inquiries, deliveries and returns
- Created and maintained accurate File Tracking Spreadsheet reports
- Distributed workloads to the appropriate analyst.
Education
Bachelor Degree -
Beulah Heights University
05.2009
Data and Word Processing Certificates -
Atlanta Urban League Training Center
01.2006
Computer Technology Certificate -
Pollard Cyber Center
01.2004
Skills
- Workflow Management -File Management- Standard operating procedures information for government and civilian contracted services with deadlines
- Administrative Assistant -Independent Worker- Strong customer service and computer skills and experience
- Data Entry - Word Processing- Ability to type with accuracy, in a fast pace setting, maintaining confidentiality and remain customer service oriented
- Customer Service - Strong Problem Solver- Ability to be an active listener, use critical thinking and problem-solving skills in reconciling situations and customers with positive results
- Data Analysis - Independent Worker- Review eligibility and decision-making approval of documents
Computer Software
- Microsoft Office: MS Word, Excel, Outlook, PowerPoint, Access and the Internet
- Various proprietary systems (GCIC, NCIC, IReSS and OnPoint)
References
Available upon request
Timeline
Rental Assistance Team Member
Ga Dept. of Community Affairs
07.2021 - Current
Records Technician
Dekalb County Recorders Courts
12.2011 - 10.2013
Data Entry Clerk
Internal Revenue Service
04.2010 - 12.2011
Analyst I
Department of Labor, Office of Foreign Labor Certification, Atlanta National Processing Center
11.2008 - 03.2010
Bachelor Degree -
Beulah Heights University
Data and Word Processing Certificates -
Atlanta Urban League Training Center
Computer Technology Certificate -
Pollard Cyber Center
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