Dwan Rankin
Summary
A seasoned educational and operational leader with a strong commitment to improving the lives of educators, students, families, and communities. Experienced Relationship Manager dedicated to building, strengthening, and sustaining client relationships. Excels in developing, implementing, and managing logistical and project management goals while collaborating with internal and external stakeholders. Servant leader who partners with organizations and community partners to increase student achievement to maintain excellence and equity in education for all children.
Overview
18
18
years of professional experience
Work History
Content Evaluator
Teachers College, Western Governors University
10.2020 - Current
- Analyzes and evaluates student responses to assessment task prompts in Curriculum and Instruction, Diversity, Educational Leadership, and Classroom Management to achieve a secure, valid, and reliable determination of competencies for educational degree programs.
- Applies university, department, and team policies and procedures in scoring work and crafting helpful, robust, and personalized feedback to support students in developing competency and progressing with their degree program.
- Facilitated training sessions for evaluators on effective evaluation methods, fostering a culture of continuous improvement within the organization.
- Participates in cross-functional team calibration exercises to ensure consistent feedback across evaluation teams.
Partner Success Manager, South Carolina
Curriculum Associates
06.2021 - 05.2023
- Managed a diverse portfolio of clients, balancing competing priorities while maintaining excellent service levels
- Fostered lasting relationships with key district leaders through effective communication and quick response, resulting in multi-year product renewal contracts.
- Collaborated with product development teams to tailor solutions specifically for strategic accounts, driving customer satisfaction and loyalty.
- Secured multi-million dollar accounts through consultative selling, effective customer solutions, and selected correct product recommendations based on customer needs, product specifications and applicable regulations.
- Maintained detailed records of district check-in and data analysis meetings through online customer database.
- Increased client retention rates through proactive relationship management efforts and personalized attention to individual needs.
- Southwest Regional Award Winner, 2022, determined by account renewal rate and district satisfaction
Director of School Operations
KIPP North Carolina Public Schools
06.2019 - 07.2021
- Managed all operational functions necessary to run a high-performing school, eliminating barriers for educators, through budget curation and procurement, child nutrition, transportation, technology integration, student recruitment and enrollment, marketing and school communication, assessment data analysis, regulatory compliance, and academic operations support.
- Designed, developed, and implemented teacher certification pathways for all staff members to include, coaching, mentoring, and professional development.
- Leveraged professional networks, community and faith-based organizations to strengthen partnerships, increase volunteers, and to provide educational resources.
- Cultivated a positive work environment that fostered staff engagement, increased teacher retention rates, and boosted overall morale.
- Implemented innovative programs to increase parent satisfaction of student learning experiences
- Developed, designed, and refined operational procedures for consistency across schools within the network.
- Assisted in recruiting, hiring and training of all staff.
Elementary School Educator
Charlotte Mecklenburg & Fort Mill School Districts
01.2006 - 06.2019
- Coached, mentored and evaluated teacher candidates for progress against program objectives.
- Served as a South Carolina (SCTS), Peer Evaluator
- Implemented assessment strategies that accurately measured student progress, guiding instruction and providing meaningful feedback.
- Fostered student curiosity and interest in learning through technology integration and multimedia tools.
- Facilitated team-leader discussions based on assessment results, creating standards alignment for K-2 and 3-5 grade levels.
Ministry Outreach Lead
Friendship Missionary Baptist Church
Charlotte, NC
09.2013 - 01.2017
- Facilitated the Angel Tree Project for 500 families in Mecklenburg County, coordinated logistics, and led a team of 30-40 volunteers to support children of incarcerated parents.
- Mentored ministry leaders and staff members, encouraging professional development to enhance their skills and effectiveness in their roles.
- Interacted with local community, building relationships with civic organizations and other churches to create a regional partnership to support the goals and mission of Prison Fellowship.
Education
K-12 Administrative Licensure
Wingate University
Wingate, NC2009
Master of Arts in Teaching -
Queen's University of Charlotte
Charlotte, NC05.2006
Bachelor of Science, Business Administration -
Winthrop University
Rock Hill, SC12.1995
Skills
- K-12 School Administration
- Curriculum Development
- Mentoring and Coaching
- Logistics & Planning
- Project Management
- Data Analysis
- Regulatory Compliance
- Peer Evaluation
- Leadership
- Client Relationship Management
Websites
Affiliations
Alpha Kappa Alpha Sorority, Incorporated
Timeline
Partner Success Manager, South Carolina
Curriculum Associates
06.2021 - 05.2023
Content Evaluator
Teachers College, Western Governors University
10.2020 - Current
Director of School Operations
KIPP North Carolina Public Schools
06.2019 - 07.2021
Ministry Outreach Lead
Friendship Missionary Baptist Church
09.2013 - 01.2017
Elementary School Educator
Charlotte Mecklenburg & Fort Mill School Districts
01.2006 - 06.2019
K-12 Administrative Licensure
Wingate University
Master of Arts in Teaching -
Queen's University of Charlotte
Bachelor of Science, Business Administration -
Winthrop University