Dwana Mcknight

Call Representative

• Maintains appropriate clinical/clerical standards. Follows the policy and procedures as written in the Company Policy and Procedure Manual.

• Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.

• Greets patients in a friendly manner and collects insurance card and Identification. Communicate with patientsverifying their insurance. Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill.

• Enters patient admitting information into computer and adds patient on clinic schedule.

• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department.

• Performs duties which may be assigned from time to time by Managers and Administration.

• Other duties as needed.

Assist in directing the objectives for the entire store including staffing/personnel management, merchandising, expense control, sales generation/customer service, loss prevention, planning and forecasting.

• Maintains appropriate clinical/clerical standards
• Follows the policy and procedures as written in the Company Policy and Procedure Manual
• Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner
• Greets patients in a friendly manner and collects insurance card and Identification
• Communicate with patients verifying their insurance
• Respectfully asks the patient to fill out the patient information form to obtain and record name, address, age, persons to notify in case of emergency, attending Physician, pharmacy, and individual or insurance company responsible for payment of bill
• Enters patient admitting information into computer and adds patient on clinic schedule
• Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the department
• Performs duties which may be assigned from time to time by Managers and Administration
• Other duties as needed.