Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwana Rodriguez

Oklahoma City

Summary

Dynamic Executive Administrative Assistant with a proven track record at Dental Depot, excelling in office administration and customer service. Expert in expense reporting and scheduling, I enhance operational efficiency while maintaining confidentiality. Recognized for streamlining communication and supporting executives, I foster a professional environment that prioritizes employee and patient satisfaction.


Overview

8
8
years of professional experience

Work History

Executive Administrative Assistant

Dental Depot
02.2023 - 07.2025
  • Deliver exceptional front desk and phone support with a focus on professionalism and customer service.
  • Monitored deliveries, facilitated visitor access, and maintained security protocols for the executive office.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Created and maintained directories;coordinated mail and courier services across departments.
  • Scheduled and prepared agendas for Director and manager meetings.
  • Acted as liaison between ELO and vendors (e.g., Amazon, Bill Warren cleaning servies), streamlining communication and service delivery.
  • Managed kitchen and event setup/cleanup, including meal coordination and supply stocking for special functions.
  • Oversaw gift card programs for employees and patients, including tracking for recognition and resolution of concerns.
  • Maintained cleanliness and organization of kitchen, break rooms and restrooms; scheduled regular deep cleanings.
  • Processed invoices, pay statements, and internal documentation with accuracy and confidentiality.
  • Recognized employee milestones through birthday and anniversary coordination.
  • Provided administrative support across departments, contributing to seamless office operations.
  • Ensured compliance with Dental Depot, OSHA and HIPAA policies, procedures, and regulations.
  • Maintained reliable attendance and a proactive approach to all assigned administrative and maintenance tasks.

Medical Transportation Driver

Medical Park West Rehabilitation
01.2018 - 02.2023
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary..
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.
  • Patient care during Dr. visits and assisting patients with completing initial paperwork.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
  • Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Exemplified professionalism in appearance and demeanor at all times while representing the company as a Medical Transportation Driver.
  • Navigated challenging road conditions safely while maintaining punctual transportation services for patients in need of medical attention.
  • Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
  • Contributed to operational efficiency by performing thorough pre-trip inspections on vehicles, identifying potential problems before they escalated.
  • Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
  • Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
  • Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
  • Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
  • Maintained flexible availability to accommodate on-call hours.
  • Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.

Medical Transportation Driver

ETC
01.2017 - 01.2018
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Earned and maintained necessary certifications.
  • Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
  • Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
  • Removed and replaced soiled linens and equipment to maintain sanitary conditions.
  • Assisted patients onto ambulance gurney and with transfer into ambulance.
  • Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
  • Restrained violent or non-compliant patients in emergency situations.
  • Documented and reported mechanical issues to appropriate service personnel.
  • Administered first aid such as bandaging, splinting and oxygen support.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.

Education

Associate of Science - Emergency Medical Technician

Oklahoma City Community College
Oklahoma City, OK
01-2006

GED -

Oklahoma City Community College
Oklahoma City, OK
01-1996

Medical Administration - Medical Office Administration

City College
Norman, OK
01-1996

Skills

  • Expense reporting
  • Customer service
  • Office administration
  • Information confidentiality
  • Scheduling
  • Document preparation
  • Report generation
  • Administrative support
  • File management
  • Calendar management
  • Meeting planning
  • Documentation and reporting
  • Maintaining schedules

Timeline

Executive Administrative Assistant

Dental Depot
02.2023 - 07.2025

Medical Transportation Driver

Medical Park West Rehabilitation
01.2018 - 02.2023

Medical Transportation Driver

ETC
01.2017 - 01.2018

Associate of Science - Emergency Medical Technician

Oklahoma City Community College

GED -

Oklahoma City Community College

Medical Administration - Medical Office Administration

City College

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