Summary
Overview
Work History
Education
Skills
Timeline
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Dwanda Phillips

Omaha,NE

Summary

Dynamic Human Resources Specialist with a proven track record at Omaha Public Schools, enhancing employee satisfaction through streamlined HR policies and effective onboarding. Skilled in talent acquisition and employee relations, I successfully managed benefits administration and compliance, ensuring operational excellence while fostering a positive workplace culture.

Knowledgeable with solid background in human resources, including recruitment, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.

Human resources professionals are prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance, and they are valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

23
23
years of professional experience

Work History

Human Resources Specialist

Omaha Public Schools
09.2017 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate record keeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth Onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Developed and implemented Onboarding and orientation programs for new employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Healthcare Billing Specialist

Alorica
05.2002 - 09.2017
  • Streamlined billing processes for increased efficiency, resulting in faster reimbursements and improved cash flow.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance with all applicable billing codes and requirements.
  • Implemented electronic billing systems to improve efficiency, reduce errors, and expedite payment processing.
  • Participated in cross-functional teams to implement process improvements that positively impacted overall organizational effectiveness within the revenue cycle.
  • Managed appeals process for denied claims, proficiently providing supporting documentation to overturn denial decisions in many cases successfully.
  • Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
  • Coordinated closely with collections agencies as necessary to resolve unpaid account balances while maintaining professionalism and discretion throughout the process.
  • Delivered exceptional customer service by promptly responding to inquiries from both internal and external stakeholders, fostering positive relationships with all parties involved in the billing process.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.

Education

Some College - Nursing

University of Nebraska At Omaha
Omaha, NE

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Recruiting
  • Pre-employment screening
  • Employee relations
  • Onboarding and orientation
  • Background checks
  • Employee onboarding
  • Confidential document control
  • Wages and salary
  • Talent acquisition
  • Recruitment
  • Payroll administration

Timeline

Human Resources Specialist

Omaha Public Schools
09.2017 - Current

Healthcare Billing Specialist

Alorica
05.2002 - 09.2017

Some College - Nursing

University of Nebraska At Omaha

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