DWANDA ROBINSON
Fort Worth ,Texas
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
1
1
Certification
Work History
Caregiver
L'en Care Sitters And More
01 2024 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Caregiver
Ridgmar Medical Lodge
08 2023 - 11 2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Intake Specialist
Accommodate Home Health
05 2022 - 08 2023
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Home Health CNA
Stonegate Nursing Center
01 2022 - 05 2022
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.
- Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
- Demonstrated respect for cultural diversity by developing rapport with diverse patient populations while maintaining professionalism at all times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Managed wound care by ensuring timely dressing changes and following infection control protocols for optimal healing outcomes.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Enhanced patient comfort by providing compassionate and attentive care.
- Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Promoted patient independence through skill-building activities, goal-setting, and encouragement in reaching milestones.
- Ensured timely medication administration for improved patient health outcomes.
Payroll Administrator
Stonegate Nursing Center
01 2020 - 01 2022
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Submitted reports on payroll activities.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Developed comprehensive training materials for new hires in the payroll department, facilitating a smooth onboarding process.
Education
Diploma - Basic
Eastern Hills High School
05.1991
Skills
- Critical Thinking Skills
- Group and individual instruction
- Data Entry
- Crisis Intervention
- Compassionate communication
- Conflict Mediation
- Cross-cultural sensitivity
- Assertiveness
- Microsoft Access
- Active Listening
- Implementing Client Care Plans
- Issue Reporting
- Client and Family Interviews
- Collaboration and Teamwork
- Attention to Detail
- Client Home Visits
- Relationship Building
- Task Prioritization
- Task Prioritization
- Time management abilities
- De Escalation Tactics
- Time Management
Certification
- CNA - Certified Nurse Assistant
Timeline
Caregiver
L'en Care Sitters And More
01 2024 - Current
Caregiver
Ridgmar Medical Lodge
08 2023 - 11 2023
Intake Specialist
Accommodate Home Health
05 2022 - 08 2023
Home Health CNA
Stonegate Nursing Center
01 2022 - 05 2022
Payroll Administrator
Stonegate Nursing Center
01 2020 - 01 2022
Diploma - Basic
Eastern Hills High School