Dwane Willoughby
Spring
Summary
Dynamic Mobility Cloud Engineer with Chevron, skilled in cloud architecture and cross-functional collaboration. Proven track record in automating deployment processes and enhancing operational efficiency. Adept at problem-solving and delivering exceptional customer satisfaction, I excel in creating compliance policies and training staff on advanced technologies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mobility Cloud Engineer
Chevron
Houston
09.2021 - Current
- Intune Administrator
- Apple Business Manager & Samsung Knox Administrator
- Creating configuration and compliance policies to test on all mobile devices, handhelds and mac books.
- Configure kiosk profiles to use for various users in the field.
- Creation on knowledge based articles for support on all changes made in the mobility space.
- Creates features, user stories in ADO for all work performed.
- Plan, organize and coordinate work activities with various groups (Network, Cybersecurity, Microsoft, Apple).
- Workforce Enablement / Chevron (Contracted to HCL)
- Designed cloud infrastructure to support enterprise applications and services.
- Implemented security protocols to safeguard sensitive data in the cloud environment.
- Collaborated with cross-functional teams to align cloud solutions with business goals.
- Automated deployment processes using Infrastructure as Code tools and practices.
- Conducted training sessions for staff on cloud technologies and best practices.
- Evaluated new cloud technologies to enhance operational efficiency and effectiveness.
- Collaborated with architects and engineers to design networks, systems and storage environments that reflected business needs, security specifications, and service level requirements.
- Assisted with troubleshooting and resolving issues related to cloud systems.
- Developed scripts to automate deployment and maintenance of public cloud resources.
- Collaborated with stakeholders across multiple departments to develop a comprehensive strategy for leveraging cloud services.
EUSA Technical Lead (2.5 Support)
Independent Management Services
Houston
08.2019 - 09.2021
- Administer and support Microsoft Exchange environment for Chevron on a global scale.
- This responsibility included partnering with Enterprise Messaging Design to process CTAM requests, providing operational support, and preventative maintenance tasks.
- Responsible for increasing organizational capabilities, hosting training sessions, and working toward finding shift-left opportunities while continuing to provide reliability and consistency in operational services.
- Lead point of contact for mobility, messaging, and GIL issues with an emphasis on root cause analysis, advanced troubleshooting, and customer satisfaction.
- Meticulous with documentation and involved in several projects to update internal knowledge bases for support organization.
- Mentor and train team members in VMware and Windows Server administration.
- Serve as a subject matter expert for the L2 end-user support organization within ITC globally.
- Provide communications for critical updates, outages, and environment changes to support staff.
- Liaison for dedicated executive support.
- EUSA / Independent Management Services
Tech Cafe Lead
Independent Management Services
Houston
04.2017 - 08.2019
- Provided walk up support for all GIL hardware, software and device troubleshooting.
- Mobile device and inventory management by keeping track of loaner laptops and replacement items.
- Showcased information on current IT services (GIL Agile, PC Refresh).
- Assisted other business units on tech cafe implementation (assisted with the design, inventory, best practices).
- Set-up tech cafe demo days (for Mobility, Cyber Security, Power BI).
- Chevron ITC / Independent Management Services
Business Support Analyst
Cobalt International Energy
Houston
10.2012 - 03.2017
- Provided support for 250 users, ranging from laptop, printers, plotters, and mobility.
- Responsible for new hires, account creation in active directory and office 365.
- Set-up Cisco Web-ex video conference meetings.
- Created windows 10 system images with SCCM to roll out to the user community.
- Install and maintain up to date software licensing, installations and upgrades as required.
- Document and track work in Service Manager (SCCM) ticketing software.
Integrated Global Support
Chevron Energy Technology
Houston
03.2005 - 10.2012
- Built Servers for deep-water rigs.
- Participated in collaboration with other IT team members reviewing various technology products to determine optimum solutions for the company's technological needs.
- Provide support and resolution for service issues while developing a plan to eliminate further instances of interruption.
- Primary training instructor for IOCOM and Tandberg video conferencing.
- Install and maintain up to date software licensing, installations and upgrades as required.
- Integrated Global Support / Ajilon
Education
Computer Systems Occupational Technology -
MTI College of Business and Technology
Houston, TX06.1998
High School -
Kempner High School
Sugar land, TX05.1990
Skills
- Intune
- Azure Active Directory
- Apple Business Manager
- Samsung Knox administrator
- MFA
- Mobile security
- Cloud architecture
- Cloud deployment automation
- Vendor management
- Cross-functional collaboration
- Effective communication
- Staff training sessions
- Problem solving
- Continuous deployment
- Customer satisfaction
- Technology support
- DevOps principles
- Troubleshooting
- Cost optimization
- Monitoring tools
- Capacity planning
- Team collaboration
- Operating systems
- Hardware troubleshooting
- Attention to detail
- Information security
- Communication and team collaboration
Certification
- Implementing SAFe
- CompTIA A+
- AZ - 104 Microsoft Azure Administrator
Accomplishments
Chevron Aquisition Team - Successfully assisted and completed the following mergers / aquisitions from Renewable Energy Group (REG), PDC Energy, Currently Working on HESS. Assisted on converting all mobile devices from these aquistions to Chevrons Mobile Device Management. Provided training and new device configurations.
Hobbies and Interests
- Sports (Bowling, Disc Golf, Golf)
- Travel
- Cryptocurrency
- Technology
- Gaming
Timeline
Mobility Cloud Engineer
Chevron
09.2021 - Current
EUSA Technical Lead (2.5 Support)
Independent Management Services
08.2019 - 09.2021
Tech Cafe Lead
Independent Management Services
04.2017 - 08.2019
Business Support Analyst
Cobalt International Energy
10.2012 - 03.2017
Integrated Global Support
Chevron Energy Technology
03.2005 - 10.2012
Computer Systems Occupational Technology -
MTI College of Business and Technology
High School -
Kempner High School