Dwann Hicks
Menifee,CA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Fitness Manager
Fitness 19
11.2024 - Current
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
Videographer
Self Employed
10.2024 - Current
- Captured high-quality video footage for various projects and events using different cameras from Sony, Canon and Fuji cameras
- Communicated effectively with clients throughout entire production process from preproduction meetings to final delivery of projects
- Maintained organized file systems for all project assets, including raw footage, graphics files, music tracks, and final deliverables
Team Captain
MeatHead Movers
07.2024 - Current
- Assisted crew meetings, providing updates on progress and discussing areas for improvement
- Managed crews up to 8 people and with strict deadlines and procedures
- Addressed client's concerns, conflicts, or issues in timely manner
Sales Associate
OFP Nutrition Shop
11.2023 - 05.2024
- Maintained strong rapport with clients through regular communication channels including phone calls, emails, meetings
- Updated inventory records regularly using store management software
- Offered customized proposals tailored specifically for each client's needs through various scenarios from weight loss to muscle gain
Referee
CSUSM Intramurals
10.2022 - 10.2023
- Planned and supervised athletic events
- Collaborated together as a team to ensure players are following rules
- Coordinated various sports events, ensuring fair play and adherence to rules
Warehouse Packer
Amazon Logistics
03.2020 - 11.2020
- Supported orders in professional manner and time
- Achieved rates higher than the minimum quotas over 100 boxes/hr
- Minimized errors by verifying orders and labels prior to shipment
Customer Service
CSUSM Veteran Services
07.2019 - 02.2020
- Processed support to students via phone, email, and chat
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
Education
Bachelor's Degree - Theatre
California State University
05.2024
Skills
- Translate client briefs
- Detail oriented
- Meeting participation
- Sales management
- Effective communication
- Verbal and written communication
- Team collaboration
- Membership sales
- Client relations
Languages
English
Native or Bilingual
French
Limited Working
Japanese
Professional Working
Timeline
Fitness Manager
Fitness 19
11.2024 - Current
Videographer
Self Employed
10.2024 - Current
Team Captain
MeatHead Movers
07.2024 - Current
Sales Associate
OFP Nutrition Shop
11.2023 - 05.2024
Referee
CSUSM Intramurals
10.2022 - 10.2023
Warehouse Packer
Amazon Logistics
03.2020 - 11.2020
Customer Service
CSUSM Veteran Services
07.2019 - 02.2020
Bachelor's Degree - Theatre
California State University
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