D W A N N A F O S T E R
Fairburn,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operation Team Leader
Stord
Atlanta, GA
11.2022 - Current
- Processed Orders and Input Information in Database.
- Ensured safety regulations were strictly followed by all employees.
- Established clear objectives for each team member and tracked progress against goals.
- Provided guidance and direction to ensure compliance with company policies and procedures.
- Collaborated with other departments to ensure that all operational requirements were met on time.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
Scholarship Administration Specialist
Georgia Department of Early Learning
Atlanta, GA
08.2022 - 12.2023
- Conducted customer interviews to determine eligibility for government assistance.
- Data Entry
- Processed customer applications and awarded CAPS(Childcare and Parent Services) scholarships.
- Adhered to a strict 25+ case closures per week.
- Participated in ongoing training and compliance activities.
- Assisted in developing strategies to increase customer satisfaction levels.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Displayed strong communication etiquette, effectively through email with clients and colleagues.
Chat Technical Support Representative
KellyServices
Troy, Michigan
05.2018 - 04.2021
- Assisted customers with technical troubleshooting issues with electronic devices
- Replaced and ordered products for customers based on warranty agreement
- Provided a personable experience even through chat
- Issued refunds for unauthorized charges
- Explained policy and expectations to customers during every chat.
Customer Service Representative
Frontline Solutions
Atlanta, GA
11.2016 - 03.2018
- Answered and processed inbound calls using Call Management Systems and Web Based Applications for Property Management Company
- Delivered quality resolution in a timely manner to ensure a satisfactory experience for current and potential rent to own clients
- Maintained clear understanding of rates, floor plan options, availability, financing options, and maintenance operations
- Performed as a liaison between internal departments and staff to increase department and organizational productivity expectations.
Customer Service Representative
Arise
Atlanta, GA
06.2013 - 06.2016
- Provided quality customer service support for Catastrophe Claims, and telecom clients
- Listened effectively to customer concerns and professionally executed solution while abiding by client contact center policies and guidelines
- Interpreted and maintained numerical data for customer billing and payments
- Utilized product knowledge to assist customers with product acquisition, and ensured the goal of first call resolution was met
- Established and maintained strong relationships with other departments to ensure telephone escalations and transfers were a smooth transition for customers.
Office Secretary
Fountain Elementary
Forest Park, GA
08.2011 - 05.2013
- Answered incoming inquiries via phone and email in a timely manner
- Screened, processed, and delivered all incoming office correspondence to the appropriate recipients
- Utilized web-based computer applications to prepare and maintain various school reports and records
- Operated various office equipment efficiently with minimal supervision
- Fostered a friendly environment, utilizing good judgment, while maintaining the compliance of school and district policies.
Education
Bachelor of Arts - Education -
Grand Canyon University
Skills
- Microsoft Office Tools
- RF Scanners
- Zendesk
- Auditing
- 5S Trained
- Cycle Counting
- Warehouse Operations
- Team Training
- Task Delegation
Certification
- Academy Leadership Certificate
Volunteer Experience
Jefferson Recreation Park
References
References available upon request.
Timeline
Operation Team Leader
Stord
11.2022 - Current
Scholarship Administration Specialist
Georgia Department of Early Learning
08.2022 - 12.2023
Chat Technical Support Representative
KellyServices
05.2018 - 04.2021
Customer Service Representative
Frontline Solutions
11.2016 - 03.2018
Customer Service Representative
Arise
06.2013 - 06.2016
Office Secretary
Fountain Elementary
08.2011 - 05.2013
Bachelor of Arts - Education -
Grand Canyon University