Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Dwauna Moses

Summary

Results-driven operations leader with a proven track record of optimizing business processes and driving organizational success. Expertise in strategic planning, process improvement, and resource management fosters a culture of collaboration that consistently achieves measurable outcomes. Recognized for adaptability and reliability in fast-paced environments, ensuring team alignment and focus on shared goals. Committed to leveraging innovative solutions to enhance efficiency and drive sustainable growth.

Overview

12
12
years of professional experience

Work History

Chief Operations Officer

Nosugref Recovery Inc.
04.2017 - Current
  • Successfully manage and oversee project timelines, budgets, and resources to ensure successful project completion.
  • Develop and implement project plans and schedules using Agile and Waterfall methodologies.
  • Communicate project status and risks to stakeholders through regular reporting and meetings.
  • Collaborate with cross-functional teams of 10 or more to ensure project requirements are met.
  • Proactively manage project scope changes and ensure project deliverables are met.
  • Conduct risk assessments and develop mitigation plans to minimize project risks.
  • Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
  • Developed and implemented strategic initiatives that improved overall organizational performance and profitability.
  • Managed vendor relationships, negotiating contracts that optimized service delivery while minimizing expenses.
  • Established strong partnerships with external stakeholders to enhance corporate reputation.

Senior Claims Specialist

ALS Resolvion
06.2022 - Current
  • Successfully manage and oversee claim timelines, and resources to ensure successful claim completion.
  • Develop and implement claim handling procedures.
  • Communicate claim status and risks to stakeholders through regular reporting and meetings.
  • Proactively manage claim changes and ensure a thorough claim resolution.
  • Conduct risk assessments and develop mitigation plans to minimize legal risks.
  • Analyzed complex claims to determine liability and facilitate timely resolutions.
  • Collaborated with cross-functional teams to enhance claims processing efficiency and accuracy.
  • Negotiated favorable claim settlements by utilizing strong communication and persuasion skills.

Dietary Manager

Metz Culinary Management
04.2021 - 05.2022
  • Creating cross-training programs ensuring FOH staff members were able to perform confidently and effectively in all positions.
  • Grew customer base and increased restaurant social media accounts by 19% through interactive promotions, engaging posts, and contests.
  • Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.
  • Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 10% decrease in food waste and higher net profits.
  • Oversaw menu planning and nutritional analysis to meet dietary requirements and enhance resident satisfaction.
  • Collaborated with healthcare professionals to create specialized meal plans for patients with dietary restrictions.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
  • Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.

Dietary Supervisor

Harris Hill Nursing Facility
06.2013 - 05.2022
  • Supervised dietary staff, ensuring compliance with health regulations and safety standards.
  • Developed and implemented nutritional programs tailored to residents' needs and preferences.
  • Collaborated with healthcare professionals to create individualized meal plans for patients.
  • Monitored food preparation processes to maintain quality control and hygiene practices.
  • Trained new employees on dietary protocols, enhancing team efficiency and performance.
  • Conducted regular audits of inventory, optimizing stock levels and reducing waste.
  • Managed scheduling for dietary staff, balancing workloads to ensure seamless service delivery.
  • Analyzed feedback from residents to refine menu offerings and improve overall satisfaction.
  • Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.

Director of Activities

Safire Rehabilitation Center
04.2020 - 08.2021
  • Hiring and training incoming staff for activities department.
  • Department payroll management.
  • Boosted overall satisfaction of participants by tailoring activities to individual needs and preferences.
  • Promoted a culture of inclusivity by designing accessible activities for individuals with varying abilities.
  • Monitoring patient health and providing reports to caregivers via care plans.
  • Developed and implemented diverse recreational programs to enhance patient engagement and well-being.
  • Collaborated with multidisciplinary teams to create tailored activity plans for individual therapeutic needs.
  • Oversaw scheduling and coordination of daily activities, ensuring smooth operations and resource allocation.
  • Managed budget allocations for activities, ensuring cost-effective use of resources while maintaining quality programming.
  • Fostered relationships with local organizations to expand community involvement and resource accessibility for patients.
  • Led the successful organization of special events such as fundraisers, holiday celebrations, or cultural showcases.
  • Implemented a system for tracking attendance records, ensuring accurate reporting of participation rates.

Mod Team Associate

Walmart
05.2018 - 12.2018
  • Streamlined operational processes to enhance team efficiency and productivity.
  • Mentored junior associates on effective workflow management and best practices.
  • Implemented training programs for new staff, improving onboarding experience.
  • Analyzed performance metrics to identify areas for process improvement and cost savings.
  • Collaborated with cross-functional teams to address operational challenges and optimize resources.
  • Maintained strong attention to detail while reviewing large volumes of content daily, allowing for consistent enforcement of community standards.
  • Facilitated team meetings to align goals and drive continuous improvement efforts.
  • Developed standard operating procedures to ensure compliance with safety regulations.

Education

A.S - Criminal Justice

Bryant Stratton College
Buffalo, New York
12-2022

High School Diploma -

Health Science's Charter School
Buffalo, New York
06.2016

Skills

  • Accounting & Budgeting
  • Proficient with POS systems
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Experienced in most restaurant positions
  • Fun and energetic
  • Organizational leadership
  • Profitability improvement
  • Business analysis
  • General management and administration
  • Crisis management
  • Strategic planning
  • Collaboration and teamwork
  • Sanitation protocols
  • Employee recruitment
  • Department management

Hobbies and Interests

Reading, Cooking, Traveling

Timeline

Senior Claims Specialist

ALS Resolvion
06.2022 - Current

Dietary Manager

Metz Culinary Management
04.2021 - 05.2022

Director of Activities

Safire Rehabilitation Center
04.2020 - 08.2021

Mod Team Associate

Walmart
05.2018 - 12.2018

Chief Operations Officer

Nosugref Recovery Inc.
04.2017 - Current

Dietary Supervisor

Harris Hill Nursing Facility
06.2013 - 05.2022

A.S - Criminal Justice

Bryant Stratton College

High School Diploma -

Health Science's Charter School
Dwauna Moses