DWAYLAN JONES
HOUSTON,TX
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2024 - Current
- Examined doors, windows and gates to verify security.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Issued access cards to authorized personnel to monitor access points.
- Patrolled and monitored premises in company vehicle and by foot.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Production Worker
Tesla
09.2022 - 06.2024
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Made sure that products were produced on time and are of good quality.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Organized work to meet demanding production goals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Security Officer
Brosnan Security
01.2019 - 01.2021
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting building and equipment controls
- Maintains organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Receptionist
Momentum Volkswagen
01.2018 - 01.2019
- Guarantee all checks in accordance with company policy
- Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
- Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
- Ensure all company safety policies and procedures are strictly followed
- Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional
- Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies)
- Use the dealership's computer system to calculate customer's bills
- Always maintain confidentiality of customer and company information
- Attend to customers with a clear, friendly voice along with a professional demeanor
- Maintain and keep customer areas tidy
- Responsible for stocking fresh complimentary snacks and beverages for customers
- Attend to waiting customers
Return Agent
Hertz
01.2017 - 01.2018
- Handled multiple phone lines to make reservations, answer customer questions and give quotes
- Transferred cars from location to location depending on customers' needs
- Maintained the cleanliness and needs of the vehicle to ensure customer satisfaction
- Took care that customers were satisfied and happy
Return Agent
Enterprise Holdings
01.2016 - 01.2017
- Clean vehicle interior and exterior and clean vehicle windshields, windows, mats, etc
- Drive various vehicles safely and efficiently while on and off the lot and while assisting with local vehicle deliveries and miscellaneous job-related duties
- Check and maintain fluid levels on all vehicles
- Notify manager of any potential unsafe equipment, conditions and vehicle problems
- Perform basic maintenance such as tire pressure, check fluids, replace marker lights, the lift gate, etc
- Keep work area, tools, and equipment organized and in clean and working condition
- Maintain a regular and reliable level of attendance
- Checked in customers returning rented vehicles
- Performed vehicle inspections for body damage and personal belongings left by customers
- Cleaned vehicle exterior by hand, brush or by operating washing equipment
- Polished, dried and cleaned vehicle windshields, windows, lights, mats and exterior body, by hand
- Determine need for and add windshield fluid, gas, oil, water and antifreeze
- Verified that appropriate stickers were attached to vehicle (registration, plates, etc.) during returns
- Performed miscellaneous job-related duties as assigned
Security Officer
United Protective Services
01.2016 - 01.2017
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Secured premises and personnel by patrolling property
- Assisted with labeling incoming packages for tenants
- Answered telephone calls, took messages, and provided information during non-business hours or when office personnel were busy or out of office
- Keep alert for people with unusual behavior/attitude around premises
Cashier
Whataburger
01.2014 - 01.2015
- Took customer orders, recorded it into computer database, and returned change
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Assisted in helping kitchen crew during peak hours
- Served orders to customers at windows, counters and tables
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Took necessary steps to meet customer needs and effectively resolve food or service issue
Education
High School -
Westbury High School
Houston, TX01.2015
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
References
Available upon request
Timeline
Security Officer
Allied Universal Security Services
06.2024 - Current
Production Worker
Tesla
09.2022 - 06.2024
Security Officer
Brosnan Security
01.2019 - 01.2021
Receptionist
Momentum Volkswagen
01.2018 - 01.2019
Return Agent
Hertz
01.2017 - 01.2018
Return Agent
Enterprise Holdings
01.2016 - 01.2017
Security Officer
United Protective Services
01.2016 - 01.2017
Cashier
Whataburger
01.2014 - 01.2015
High School -
Westbury High School
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