Dwayn Stroud
Paoli,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
HVAC-R Service Technician
BME
07.2019 - 09.2022
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
HVAC-R Service Technician, PM Sales
Titan Mechanical
05.2016 - 07.2019
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
Salesperson
Service Experts
10.2014 - 04.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
General Manager
Tradesman International
06.2011 - 04.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Universal HVAC License - HVAC
US Army HVAC School
Baltimore, MDNo Degree - High / Low Voltage Electrical
US Navy Electrical School
Wichita Falls, TXProfessional Sales
Chief Global
Pensacola, FLSkills
- EPA Certification
- Schematic reading
- HVAC System Troubleshooting
- Sales Proposals
- Service Contract Sales
- MSDS knowledge
- Team Player
- Safety Procedures
- Staff Training and Development
- Team Leadership
- Complex Problem-Solving
- Operations Management
Timeline
HVAC-R Service Technician
BME
07.2019 - 09.2022
HVAC-R Service Technician, PM Sales
Titan Mechanical
05.2016 - 07.2019
Salesperson
Service Experts
10.2014 - 04.2016
General Manager
Tradesman International
06.2011 - 04.2016
Universal HVAC License - HVAC
US Army HVAC School
No Degree - High / Low Voltage Electrical
US Navy Electrical School
Professional Sales
Chief Global
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