Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Accomplishments
Timeline
Generic
Dwayne A. Abbott

Dwayne A. Abbott

Leander,TX

Summary

Dynamic technology professional with extensive leadership experience at the U.S. Army, excelling in data governance and agile project management. Proven track record in strategic operational planning and resource management. Adept at leveraging design thinking to drive innovation and efficiency. Enthusiastic about utilizing business technology strategy to enhance organizational success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Business Operations Specialist

Development Associates of Texas
Austin, TX
10.2024 - 06.2025
  • Maintained accurate records of collections efforts including contact notes in CRM system for future reference.
  • Developed matrix to determine level of accuracy for processes.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Performed calendar management and scheduling of appointments for the executive.
  • Managed office supplies inventory and placed orders when necessary.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Reviewed overdue accounts and contacted clients via phone or email to collect payments on past due balances.
  • Investigated discrepancies between customer payments and invoices to resolve billing issues quickly and accurately.
  • Processed incoming payments, posted them correctly to customer accounts, and prepared bank deposits.
  • Assisted in developing promotional materials such as brochures, flyers, and ads.
  • Identified new business opportunities by analyzing industry trends.

Intern - Design Director

Fly-Concorde
Seattle, WA (Remote)
08.2024 - 10.2025
  • Serving as the lead concept designer for the Fly-Concorde start-up airline company.
  • Provide concept designs for both the exterior and interior of the new Concorde aircraft.
  • Provide market research, grant writing, and other business development support.
  • Work closely with aerospace engineers to provide research and development support.
  • Lead daily stand-ups and design thinking sessions with the core design team.
  • Provide design project management support and consultation.

IT Portfolio Project Manager

Attorney General of Texas
Austin, TX (Hybrid)
04.2021 - 07.2024
  • Served as the Enterprise Data Governance Program Manager for an agency of over 4,000 employees.
  • Created policies and procedures for data tagging, classification, and categorization as a Data Management Officer.
  • Managed numerous data migration projects to aid the agency's mainframe modernization drive.
  • Pioneered a compliant Data Governance Program for the agency.
  • Ensured compliance with laws, regulations, policies, and procedures during project development.
  • Worked in close collaboration with senior leaders on numerous project initiatives at different stages of development or execution, crafting effective strategies to achieve long-term goals.

Deputy Chief of Plans, Air and Missile Defense Operations

U.S. Army Active Duty
Killen, TX
01.2019 - 12.2021
  • Served on the commanding general's staff as an Air and Missile Defense Planner and Subject Matter Expert (SME), in support of the 1st Cavalry Division, which contains over 24,000 Soldiers.
  • Advised the command on the emplacement, deployment, integration, and operations of U.S. and N.A.T.O. air and missile defense systems to protect division assets from Air Breathing Threats (ABTs).
  • Advised the command on world-wide hostile offensive and defensive platforms, their tactics, capabilities, and limitations.
  • Specialized in providing Integrated Air and Missile Defense (IAMD) and Defensive Counter Air (DCA) operational and strategic planning.
  • Attended meetings and briefed the commanding general on behalf of the chief, as needed.

Battery Commander

U.S. Army Active Duty
01.2017 - 01.2019
  • Led, managed, and trained two PATRIOT Air & Missile Defense units, directly responsible for 80-120 Soldiers and $700 million in government property.
  • Commanded Patriot Surface-to-Air Missile (SAM) units while forward deployed to defend strategic air, land, maritime, and other geopolitical assets.
  • Developed and implemented defense designs, and exercised theater-wide air defense sensor and shooter networks while employing in remote locations to connect to the joint air picture while overseas.
  • Oversaw, resourced, and managed multiple tactical sites. Directly responsible for the physical security, sanitation, maintenance, communications security, ordnance, infrastructure, and the overall health and welfare of 80-120 Soldiers within hardened compounds.
  • Performed numerous strategic-level operations, including a rapid emergency response deployment overseas.
  • Maintained over a 97% maintenance and operational readiness rating throughout my tenure as a battery commander.

Operations Officer and Battle Captain

U.S. Army Active Duty
01.2015 - 01.2017
  • Served on both Battalion and Brigade staff, supporting both deployment and garrison operations for 1,500-5,500 personnel.
  • Tracked, analyzed, and reported combat-related running estimates, key performance metrics, and other critical information requirements to senior military leaders during military operations overseas.
  • Served as an information manager and communications officer between higher command, command staff, and subordinate units while forward deployed.
  • Provided support for the collection and distribution of combat-related data, other intelligence analysis, and operational situational awareness to higher headquarters.
  • Prepared and presented operational calendars and executive-level briefings to senior military commanders.

Executive Officer

U.S. Army Active Duty
01.2012 - 01.2015
  • Served in a Chief-of-Staff-like role as second in command for an infantry company and a short-ranged air defense (SHORAD) Avenger unit, each consisting of 80-120 military personnel and civilians.
  • Directly oversaw the resourcing and maintenance of personnel and equipment, directly managed operational budgets of over $150,000, and oversaw numerous federally inspected programs, always maintaining scores of Satisfactory or higher.
  • Chaired and led team staff meetings and briefed higher headquarters on unit key performance metrics in the commander's stead, as needed.
  • Procured thousands of dollars worth of critical equipment for the unit using both conventional U.S. Army Property Book Unit Supply Enhanced (PBUSE) system and U.S. Army acquisition contracts.
  • Processed and approved travel vouchers for personnel through the Defense Travel System (DTS).
  • Managed and tracked the status of personnel security clearances through the Joint Personnel Adjudication System (JPAS).
  • Hand-selected to directly oversee the deactivation of an Avenger Missile and Sentinel Radar unit that was behind schedule and deactivated the unit three months earlier than the original target date with no loss or damage to property.

Platoon Leader

U.S. Army Active Duty
01.2009 - 01.2012
  • Served as a Patriot missile system Tactical Control Officer (TCO).
  • Served as a Battery Trainer, responsible for the training and certification of individual battle-rostered crews.
  • Selected to attend the prestigious Patriot Top Gun School.
  • Nominated and selected to serve in the United Nations Command Honor Guard.
  • Rotated serving as Officer-of-the-Day while assigned as an infantry platoon leader in the United Nations Command Honor Guard. Shared responsibility for the safety and security of the U.S. Forces Korea (USFK) Commanding General, general's staff, and headquarters buildings.
  • Coordinated closely with the USFK Commanding General's Personal Security Detail (PSD) and Special Reaction Team (SRT).
  • Developed a training and guard certification program for the United Nations Command Honor Guard. Oversaw and supervised live shoot-house training for the entire guard force and provided close-quarters reflexive fire pistol training to foreign contingent units rotating through the United Nations Command Honor Guard.

Combat Engineer

Utah Army National Guard
Spanish Fork, Utah
01.2006 - 01.2009
  • Conducted mobility and counter-mobility operations.
  • Constructed survivability obstacles.
  • Trained in general military engineering, demolition, explosive breach operations, counter-improvised explosive device (IED) detection, and counterinsurgency operations.

Education

Network Engineering - Information Technology

CyberTex Institute of Technology
Austin
06-2025

B.S. - Political Science

Weber State University
Ogden, UT
12.2009

Skills

  • Leadership and management
  • Business technology strategy
  • Network engineering and cybersecurity
  • Agile project management
  • Data governance and information assurance
  • Design thinking and concept design
  • BIM Design and generative AI software tools
  • Budgeting and resource management
  • Operational planning and risk management
  • Data visualization and presentation design
  • Legislative and regulative policy analysis
  • Inventory management and physical security

Certification

  • ITEACH Alternative Teacher Certification (ongoing)
  • ServiceNow IT Leadership, 01/23
  • Certified Data Management Professional (CDMP) - DAMA International (ongoing)
  • CompTIA A+, (ongoing)
  • Network+, (ongoing)
  • Server+, (ongoing)
  • Security+, (ongoing)
  • CISM, (ongoing)
  • Linux+, (ongoing)
  • AWS Certified Cloud Practitioner, (ongoing)
  • Microsoft Certified Azure Fundamentals (ongoing)
  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute. (ongoing)
  • Project Management Professional (PMP) - Project Management Institute. (ongoing)
  • Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc. (ongoing)
  • Certified Information Systems Security Professional (CISSP) (ongoing)
  • Autodesk Certified Professional (ACP) (ongoing)
  • Certified ScrumMaster (CSM) - Scrum Alliance. (ongoing)

References

  • Mark Robinson | Principal Owner | Development Associates of Texas | 512-905-6005
  • Scott Nevil | Technology Teacher | Bastrop Middle School | 740-591-3608
  • Anthony Penea | CyberTex Instructor | CyberTex Technological Institute | 347-951-2816
  • Diya Lalchandani | Director of Data and Technology | Texas Attorney General | 512-897-8114
  • Lisa Lopez | Solutions Architect | Texas Attorney General | lisammendoza@yahoo.com
  • Shauna Rogers | Chief Enterprise Architect | 512-884-8836
  • Lane Brown | Division Chief - Crime Victim Services | Texas Attorney General | 512-775-9387

Languages

English
Native/ Bilingual
Korean
Elementary
Spanish
Elementary
German
Elementary

Accomplishments

  • Eagle Scout | Boy Scouts of America
  • Billy Mitchel Award | Civil Air Patrol
  • Black Belt | Tae-kwon-do

Timeline

Business Operations Specialist

Development Associates of Texas
10.2024 - 06.2025

Intern - Design Director

Fly-Concorde
08.2024 - 10.2025

IT Portfolio Project Manager

Attorney General of Texas
04.2021 - 07.2024

Deputy Chief of Plans, Air and Missile Defense Operations

U.S. Army Active Duty
01.2019 - 12.2021

Battery Commander

U.S. Army Active Duty
01.2017 - 01.2019

Operations Officer and Battle Captain

U.S. Army Active Duty
01.2015 - 01.2017

Executive Officer

U.S. Army Active Duty
01.2012 - 01.2015

Platoon Leader

U.S. Army Active Duty
01.2009 - 01.2012

Combat Engineer

Utah Army National Guard
01.2006 - 01.2009

Network Engineering - Information Technology

CyberTex Institute of Technology

B.S. - Political Science

Weber State University

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