Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Anderson

Coral Springs,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Performance-oriented Sales Leader offering exceptional record of achievement over 16-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in 4 industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

17
17
years of professional experience

Work History

Pro Sales Manager

Lowes Home Improvement Stores
04.2023 - Current
  • Enhanced customer satisfaction by delivering tailored pre-sales presentations and demonstrations .
  • Collaborated with sales teams to develop winning strategies for complex deals, resulting in increased revenue. Sales increased 37% vs last year.
  • Conducted market research to identify new business opportunities and strengthen competitive positioning.
  • Developed comprehensive understanding of product offerings, enabling effective communication of value propositions to clients.
  • Trained junior pre-sales team members, improving overall team performance and knowledge base.
  • Reduced sales cycle times by developing streamlined pre-sales processes that expedited client decision making.
  • Streamlined internal processes by creating and implementing efficient pre-sales procedures and documentation standards.

Manager on Duty / Hardware &Tools Manager

Lowes Home Improvement Stores
04.2021 - 04.2023
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance which lead to Sales increasing by 22%.
  • Reduced employee turnover by fostering positive work environment and offering professional development opportunities.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Proactively identified potential issues within workplace, taking corrective actions to maintain seamless operations at all times.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied customers

Manager on Duty

The Home Depot Inc
11.2010 - 12.2017
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance. Sales performance increased 25% by driving customer service and attachments.
  • Reduced employee turnover by fostering positive work environment and offering professional development opportunities.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Strengthened relationships with key clients through regular communication and proactive problem solving.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across organization.
  • Facilitated interdepartmental communication to streamline processes while maintaining consistency in achieving organizational objectives.
  • Proactively identified potential issues within workplace, taking corrective actions to maintain seamless operations at all times.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Pro Sales / Tool Rental Manager

The Home Depot Inc
10.2007 - 10.2010
  • Reduced shrinkage levels 15% by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.
  • Maintained clean and organized store appearance to enhance overall shopping experience for customers.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Developed strong vendor relationships to ensure timely delivery of products.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Completed routine store inventories.

Education

Associate of Arts - Architectural And Building Sciences

Broward College
Fort Lauderdale, FL
06.2002

Skills

  • Customer Needs Assessment
  • Operations Management
  • Strategic Planning
  • Solution selling
  • Competitive Analysis
  • Proposal Development
  • Customer Service
  • Influencing skills

Timeline

Pro Sales Manager

Lowes Home Improvement Stores
04.2023 - Current

Manager on Duty / Hardware &Tools Manager

Lowes Home Improvement Stores
04.2021 - 04.2023

Manager on Duty

The Home Depot Inc
11.2010 - 12.2017

Pro Sales / Tool Rental Manager

The Home Depot Inc
10.2007 - 10.2010

Associate of Arts - Architectural And Building Sciences

Broward College

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Dwayne Anderson